Client Service Representative II
3 weeks ago
We are seeking a highly skilled Client Service Representative II to join our team at Canon Solutions America, Inc. This is a customer-facing role that requires strong communication and problem-solving skills, as well as the ability to work independently with minimal supervision.
Main Responsibilities- Provide exceptional customer service to clients, responding to their needs and concerns in a timely and professional manner.
- Manage daily and monthly records on service activity, ensuring accuracy and completeness.
- Oversee workflow and job balance between staff, ensuring tasks are completed within account SLA requirements.
- Communicate and train team members on changes to workflow or procedure.
- Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer locations.
- Follow established maintenance processes and procedures, maintaining routine upkeep of equipment.
- Evaluate equipment issues and notify the service department if unable to resolve.
- Deliver paper and assist end users in basic functionality of equipment.
- Record meter reads and maintain service activity reports.
- Monitor supplies and restock inventory.
We are looking for a highly motivated and organized individual with a strong background in customer service and technical support. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work independently with minimal supervision.
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.
We help drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.
As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S.
We offer a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
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