Guest Experience Ambassador

3 days ago


Miami, Florida, United States EAST Miami Full time
Job Overview

We're seeking a dynamic Guest Experience Host to join our team at EAST Miami. As a key member of our Guest Experience team, you'll play a vital role in creating authentic and memorable experiences for our guests.

Your primary responsibility will be to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure. You'll deliver the brand promise and provide exceptional guest service at all times, registering and escorting all arrivals according to established procedure.

Liaising with other departments and necessary outside contracts, you'll ensure excellent service delivery and handle all guest complaints and inquiries in a courteous and efficient manner.

To succeed in this role, you'll need a minimum of 1 year relevant experience, preferably at a hotel or serviced apartment. A graduate from hotel school is preferred, and you'll require strong interpersonal and communications skills, as well as an excellent command of both written and spoken English.

We're looking for a creative, presentable, and self-motivated individual with a fun and positive personality. If you're adaptable, enjoy working in a dynamic environment, and are passionate about making a difference, we'd love to hear from you.

Key Responsibilities:

  • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure
  • Deliver the brand promise and provide exceptional guest service at all times
  • Register and escort all arrivals according to established procedure
  • Liaise with other departments and necessary outside contracts to ensure excellent service delivery
  • Handle all guest complaints and inquiries in a courteous and efficient manner

Requirements:

  • Minimum 1 year relevant experience, preferably at a hotel or serviced apartment
  • Graduate from hotel school is preferred
  • Strong interpersonal and communications skills, as well as an excellent command of both written and spoken English

Benefits:

  • Dine at our team Canteen and save on meals
  • Enjoy COMPLIMENTARY room nights at all of our hotels
  • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups
  • Enjoy discounts at our restaurants and bars
  • Speak up & put your own ideas into actions. Think differently
  • Discounted transportation passes and parking nearby

We're committed to providing a dynamic and supportive work environment that encourages growth and development. If you're passionate about delivering exceptional guest service and are looking for a challenging and rewarding role, we'd love to hear from you.



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