Guest Experience Ambassador

2 weeks ago


Miami, United States Marriott International Inc Full time

Job Summary

We are seeking a skilled Guest Experience Expert to join our team at W Miami. As a Guest Experience Expert, you will be responsible for delivering exceptional guest experiences that are memorable and unique. You will take the initiative to process operational needs, address guest requests, complete reports, and share the highlights of the local area.

Key Responsibilities

  • Process operational needs and address guest requests in a timely and efficient manner.
  • Complete reports and maintain accurate records of guest interactions.
  • Share knowledge of the local area and provide recommendations to guests.
  • Work collaboratively with other team members to ensure seamless guest experiences.

Requirements

  • High school diploma or equivalent required.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About W Hotels

W Hotels mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests passions to life.



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