Healthcare Front Desk Associate

3 weeks ago


Monterey, California, United States Lisa R Kroopf Md A Professional Med Full time

Responsibilities

  • Greet patients and visitors in a courteous and friendly manner, check in and check out efficiently
  • Screen calls, schedule appointments, and manage referrals with accuracy and attention to detail
  • Prepare new patient charts, manage correspondence, send invoices, and maintain medical records with confidentiality and discretion
  • Collect payments for copays, coinsurances, deductibles, balances, and cash pay services
  • Perform insurance verifications and authorizations, including CCAH RAFs
  • Communicate effectively with patients and staff in person and through digital platforms such as EMR/phone/etc
  • Manage new patient forms, questionnaires, pre-charting, post-charting, and tracking sheets
  • Perform opening/closing procedures, daily collections sheets, and manage incoming/outgoing mail and routine correspondence
  • Ensure patient satisfaction, troubleshoot complaints, and develop process improvements to prevent recurrences

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