Front Desk Representative

3 days ago


Monterey, California, United States broughtonHOTELS Full time

We are looking for a customer-focused Guest Service Host to join our team at broughtonHOTELS. As the face of our hotel, you will be responsible for creating a warm and welcoming experience for our guests.

Job Responsibilities:
  • Greet every guest with a smile and provide exceptional customer service.
  • Assist guests with the registration process, including check-in and check-out procedures.
  • Answer phone calls and take messages accurately, providing timely responses to guests' inquiries.
  • Anticipate the needs of guests and build rapport, ensuring a memorable stay with us.
  • Respond to guest concerns and resolve them appropriately, escalating to management when necessary.
Requirements:
  • High School Diploma/GED required.
  • Familiarity with hospitality industry standards.
  • Knowledge of front desk operations and procedures.
  • Proficient in English; knowledge of other languages is a plus.
  • Ability to use tact and understanding when dealing with a variety of customer service problems.
What We Offer:
  • Estimated salary: $35,000 - $45,000 per year, depending on experience.
  • Flexible scheduling to accommodate your needs.
  • Career advancement opportunities within our company.


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