Guest Service Ambassador

3 days ago


Monterey, California, United States broughtonHOTELS Full time
Job Overview

We are seeking a skilled and customer-focused Guest Service Host to provide exceptional front desk services at broughtonHOTELS. As the face of our hotel, you will be responsible for delivering outstanding guest experiences, ensuring seamless registration processes, and maintaining accurate records.

Key Responsibilities:

  • Provide warm greetings and farewell to guests
  • Assist with check-in and check-out processes
  • Respond to phone calls and take messages accurately
  • Maintain high standards of cleanliness and organization in the front desk area
  • Anticipate and meet the needs of guests, building rapport through genuine care and understanding
  • Resolve guest concerns and escalate to management when necessary
  • Ensure compliance with health and quality standards

Requirements:

  • High School Diploma or equivalent required
  • Familiarity with hospitality industry standards and practices
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages an asset
  • Ability to work in a fast-paced environment and demonstrate tact and understanding when dealing with challenging situations

Salary Estimate: $40,000 - $55,000 per year, based on experience and qualifications.



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