Customer Service Agent

19 hours ago


Monterey, California, United States Greenwood Hospitality Group Full time
Job Summary

We are seeking a highly skilled and professional Front Desk Representative to join our team at the Casa Munras Garden Hotel & Spa in Monterey, CA.

This role is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and enjoyable. As a key member of our front desk team, you will be the first point of contact for guests and will play a vital role in creating a positive impression of our hotel.

About the Job
  • Salary: $18.00 per hour
  • Work Schedule: Part-time
  • Education Level: High school diploma or equivalent required

In this role, you will be responsible for handling guest interactions, resolving issues, and exceeding guest expectations. You will also work closely with other departments to ensure seamless communication and excellent service delivery.

Key Responsibilities
  1. Maintain complete knowledge of hotel policies, procedures, and services to provide accurate information to guests
  2. Anticipate and respond promptly to guest needs and requests
  3. Provide exceptional customer service to both internal and external guests at all times
  4. Resolve guest complaints and concerns in a timely and professional manner
  5. Monitor and maintain a clean and organized front desk area
  6. Perform various administrative tasks as needed


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