Senior Operations Manager, Accounts

2 months ago


Mountain View, California, United States Athelas Full time
About the Role

We are seeking a highly skilled and experienced Senior Operations Manager, Accounts to join our team at Athelas. As a key member of our Operations team, you will play a pivotal role in driving business growth and ensuring the efficient execution of critical business processes.

Key Responsibilities
  • Ensure the timely and efficient execution of all essential aspects of client onboarding, from project initiation to launch.
  • Collaborate with cross-functional teams, including Sales, Operations, and Engineering, to provide an exceptional experience for every customer.
  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
  • Break down complex business problems and develop effective solutions.
  • Own execution and outcomes, ensuring timely and qualitative onboarding and continuous improvement of key metrics.
  • Drive operational metrics, including process throughput and defect rate.
  • Stay up-to-date on industry trends and emerging problems, and proactively develop solutions to address them.
Requirements
  • 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
  • Strong analytical skills, with proficiency in SQL and Excel.
  • Expertise in project management, with experience deploying multiple projects in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to interact with customers and stakeholders at all levels.
  • Ability to work in an autonomous environment, prioritize tasks, and identify internal and external blockers.
  • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices.
  • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
  • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
  • Ability to travel up to 30% of the time, with occasional travel to headquarters and client locations.
Why Join Athelas?

Athelas is a highly driven team that works hard and fast to achieve exceptional results. We are backed by top investors and have achieved rapid growth, with an industry-leading runway. We offer competitive benefits, including unlimited PTO, medical, dental, vision, and excellent maternity and paternity paid time off. We are committed to creating and fostering a diverse team and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.



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