Senior Operations Manager, Accounts
2 months ago
We are seeking a highly skilled and experienced Senior Operations Manager, Accounts to join our team at Athelas. As a key member of our Operations team, you will play a pivotal role in driving business growth and ensuring the efficient execution of critical business processes.
Key Responsibilities- Ensure the timely and efficient execution of all essential aspects of client onboarding, from project initiation to launch.
- Collaborate with cross-functional teams, including Sales, Operations, and Engineering, to provide an exceptional experience for every customer.
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
- Break down complex business problems and develop effective solutions.
- Own execution and outcomes, ensuring timely and qualitative onboarding and continuous improvement of key metrics.
- Drive operational metrics, including process throughput and defect rate.
- Stay up-to-date on industry trends and emerging problems, and proactively develop solutions to address them.
- 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
- Strong analytical skills, with proficiency in SQL and Excel.
- Expertise in project management, with experience deploying multiple projects in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to interact with customers and stakeholders at all levels.
- Ability to work in an autonomous environment, prioritize tasks, and identify internal and external blockers.
- Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices.
- Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
- Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
- Ability to travel up to 30% of the time, with occasional travel to headquarters and client locations.
Athelas is a highly driven team that works hard and fast to achieve exceptional results. We are backed by top investors and have achieved rapid growth, with an industry-leading runway. We offer competitive benefits, including unlimited PTO, medical, dental, vision, and excellent maternity and paternity paid time off. We are committed to creating and fostering a diverse team and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.
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