Invoicing Operations Lead

1 week ago


Austin, Texas, United States US001 Marsh USA LLC Full time
About the Role

US001 Marsh USA LLC is seeking a highly skilled Insurance Operations Manager - Invoicing to join our team in the Austin Lakeline office. As a key member of our Invoicing Request department, you will be responsible for leading a dedicated team of specialists in an insurance operations environment who are responsible for supporting our clients' invoicing functions.

Key Responsibilities
  • Lead a team of direct reports, including supervisory staff, who support our clients and client team colleagues through the invoicing cycle.
  • Develop and engage team members through active coaching and mentoring.
  • Partner across the organization including Finance, IT, Business, and Operational Leadership to execute strategy and vision.
  • Collaborate with senior members of our client support team to resolve issues and achieve high-quality outcomes, and lead and/or participate in stakeholder engagement sessions and work in partnership with client teams to improve the client experience.
  • Continuously identify areas for process improvement to increase efficiencies, as well as participate, monitor, and/or oversee the initiatives.
  • Maintain and consistently review staffing needs.
Requirements
  • Bachelor's degree plus a minimum of 5 years of leadership experience.
  • Effective written and oral communication skills – able to clearly articulate issues, problems, and resolutions within this field.
  • Influence/persuasiveness – can explain why a process or rule needs to be followed and gain colleague support/change behavior as a result.
  • Quality & Compliance –Ethical behavior; understanding of rules and why they need to be followed, but flexible enough to know when a solution is workable.
  • Drive and self-motivation – able to work independently, follow through on a task/complete a project/meet a deadline.
Preferred Qualifications
  • 7-10 years of leadership experience in a professional services environment preferred.
  • Experience in Commercial Lines insurance.
  • Senior-level management experience.


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