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Spa Receptionist

2 months ago

San Francisco, California, United States Fountainbleau Full time

POSITION SUMMARY

The Spa Host is a guest-focused professional responsible for managing the front desk and fostering positive guest interactions within the spa or wellness facility. The primary role of the Spa Host is to guarantee that every visitor receives a gracious welcome, a seamless check-in and check-out experience, and exceptional service throughout their stay. Furthermore, the Spa Host acts as the initial point of contact between spa management and the host/linen runner teams.

KEY RESPONSIBILITIES

The following duties may be assigned as required:

  • Greet and engage with guests as they arrive and depart from the facility.
  • Deliver a premium experience while conversing with guests and members.
  • Ensure that all spa areas are tidy, organized, and adequately supplied.
  • Maintain current knowledge of facility offerings, features, and services.
  • Conduct tours of the facilities for guests, highlighting the features and advantages available.
  • Provide guests with lockers, robes, and spa slippers upon arrival.
  • Review guest appointments and assist in escorting them to their treatment areas.
  • Address guest inquiries and booking requests while they are on-site.
  • Assist in various areas of the spa as necessary without needing direction.
  • Respond promptly and accurately to all guest requests; follow up to ensure satisfaction.
  • Participate in training sessions and staff meetings.
  • Implement and uphold all core values and standards set by the company.
  • Be open to additional responsibilities as deemed necessary.

QUALIFICATIONS

To excel in this role, candidates must meet the following qualifications:

  • High School diploma or equivalent is required.
  • Prior experience in a similar role within a high-end salon and spa is preferred.
  • Experience in a busy luxury spa or resort setting is advantageous.
  • Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, and Outlook) is necessary.
  • Professional appearance and demeanor are essential.
  • Strong guest service and interpersonal skills.
  • Effective time management and multitasking abilities in a fast-paced environment.
  • Exceptional attention to detail while working under pressure.
  • Ability to resolve issues to the satisfaction of both guests and the organization.
  • Commitment to maintaining the highest level of integrity in all situations.
  • Willingness to work a flexible schedule, including holidays, evenings, and weekends.
  • Ability to thrive in a busy and sometimes high-pressure environment.

SUPERVISORY ROLE

This position does not entail direct supervisory responsibilities.

COMMITMENT TO DIVERSITY

Fontainebleau Las Vegas is dedicated to fostering an inclusive environment and a sense of belonging for all members. We believe our workforce should reflect the rich diversity of the communities we serve, and that diverse perspectives should be actively integrated into our operations. We promote a culture of diversity and inclusion, striving for equitable behaviors throughout our organization.

CERTIFICATIONS AND LICENSES

Candidates must be able to meet the licensing and permit requirements mandated by federal, state, and local regulations.

LANGUAGE PROFICIENCY

Ability to read and interpret documents in English, including safety guidelines, operational instructions, and procedural manuals. Proficiency in verbal communication in English is also required.

REASONING SKILLS

Ability to apply common sense to carry out instructions provided in written, oral, or diagrammatic form. Capability to address problems involving multiple concrete variables in standardized situations.

PHYSICAL REQUIREMENTS

The physical demands outlined here are representative of those that must be met by a member to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, the member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The member frequently needs to reach with hands and arms and communicate verbally. Specific vision abilities required include close vision and peripheral vision.

The member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. The member must also be capable of pushing, pulling, reaching, bending, twisting, stooping, stacking, crouching, kneeling, and balancing when performing job duties in various work environments.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

The noise level in the work environment is typically moderate, and members may be exposed to environments with unrestricted secondhand tobacco smoke.

COMPENSATION TRANSPARENCY

Fontainebleau Las Vegas is committed to developing and supporting our talent for the future. Our compensation program is designed to attract, motivate, and retain skilled members who contribute to the company's success. We aim to provide competitive compensation aligned with market standards. Salary will be commensurate with experience and skill set, taking into account qualifications, skills, competencies, and internal equity.

In line with our company culture, we strive for transparency regarding our goals and the design of our compensation program. The compensation process is intended to be fair and straightforward, ensuring that all members and managers understand the company's objectives and future career development opportunities.

SALARY

$15 per hour