Spa Operations Coordinator
4 weeks ago
As a key member of our spa team, you will be responsible for overseeing the day-to-day operations of our spa facility, ensuring a smooth and exceptional guest experience. Your role will involve managing reservations, group sales, and public area operations, as well as developing and motivating staff to meet and exceed service standards.
Key Responsibilities:
- Manage front office reservations, group sales, and public area operations
- Develop and motivate staff to meet and exceed service standards
- Create a professional, safe, and nurturing environment for guests
- Participate in ongoing training for support staff in safety, guest service, and team building
- Address staff and guest concerns or questions, resolving appropriately
- Take ownership of guest or staff-related problems and handle accordingly
- Ensure a clean, crisp, and sanitary spa environment
- Work cooperatively and professionally with all departments
- Attend regular meetings as directed by the Spa Operations manager or Spa Director
- Comply with all Grand Del Mar Company safety and health policies and procedures
- Perform the function of a reservations agent and receptionist on a regularly scheduled basis
- Maintain a thorough knowledge of all treatments and take-home products, as well as all retail products
- Keep management informed of all guest, staff, and program issues
- Stay current on all department information and become well-versed and trained in its application
- Perform other duties as assigned by Manager
Requirements:
- Must be professional, service-oriented, accurate, gentle, and work with attention to detail, striving to exceed the expectations of every guest every time
- High School Diploma or equivalent preferred
- Valid California Driver's License; CPR certification within 90 days of hire
- Some computer knowledge helpful; not required
- Knowledge of Microsoft Office applications, Spa Soft (will train), and basic accounting principles
- Excellent personal appearance, good verbal and written communication skills, and ability to handle stressful situations professionally and multitask with ease, all while focusing on the guest
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