Spa Operations Coordinator

4 weeks ago


San Diego, California, United States AccorHotel Full time
Job Summary
We are seeking a highly skilled and experienced Spa Operations Coordinator to join our team at AccorHotel. As a key member of our spa team, you will be responsible for overseeing the day-to-day operations of our spa facility, ensuring a smooth and 5-Star experience for our guests.

Key Responsibilities
Manage front office, reservations, group sales, and public area operations
Develop and motivate staff to meet and exceed established service standards
Create and maintain a professional, safe, and nurturing environment
Participate in ongoing training for support staff in safety, guest service, and team building
Address staff and guest concerns or questions, resolving appropriately
Maintain a clean, crisp, and sanitary spa
Participate in spa reservations, front desk, group sales, and attendant staff to ensure staff is informed, trained, and inspired
Maintain availability and dedication to The Spa at the Grand Del Mar, being available to work weekends, holidays, and evenings
Work cooperatively and professionally with all departments
Attend regular meetings as directed by the Spa Operations manager or Spa Director
Comply with all Grand Del Mar Company safety and health policies and procedures
Perform the function of a reservations agent and receptionist on a regularly scheduled basis
Maintain a thorough knowledge of all treatments and take-home products as well as all retail products
Keep management informed with all guest, staff, and program issues
Stay current on all department information, become well-versed and trained in its application
Perform other duties as assigned by Manager

Requirements
Must be professional, service-oriented, accurate, gentle, and work with attention to detail, striving to exceed the expectations of every guest every time
High School Diploma or equivalent preferred
Valid California Driver's License; CPR certification within 90 days of hire
Some computer knowledge helpful; not required
Knowledge of Microsoft Office application, Spa Soft (will train), and basic accounting principles
Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus

Why work for AccorHotel?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS AccorHotel
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