Spa Front Desk Representative
3 weeks ago
Location: Mokara Hotel and Spa
About Us: The Mokara Hotel & Spa is a luxurious retreat on San Antonio's world-famous Riverwalk, offering a unique blend of relaxation and excitement. As a member of our attentive staff, you'll have the opportunity to make a lasting impression on our guests and contribute to our reputation for exceptional service.
Job Summary: We're seeking a highly motivated and detail-oriented Spa Scheduler/Receptionist to join our team. As a key member of our spa therapy team, you'll be responsible for providing exceptional guest service, creating a sensory journey for our guests, and ensuring a seamless experience from check-in to check-out.
Responsibilities:
- Guest Check-in/Check-out: Ensure accurate and efficient check-in and check-out processes, adhering to Forbes Standards.
- Scheduling and Confirmation: Schedule spa appointments and confirm them accurately in accordance with Omni Hotel & Resorts Moments of Service.
- Upselling and Cross-selling: Offer and promote Mokara services and products to enhance the guest experience.
- Spa Tours and Beverages: Provide tours of the spa and offer/serve beverages as needed to create a welcoming atmosphere.
- Spa Promotions: Communicate spa promotions and special offers to our guests.
Requirements:
- Effective Communication: Ability to communicate effectively in a professional business environment.
- Technical Skills: Ability to accurately and efficiently input information into computer systems.
- Organizational Skills: Ability to prioritize, organize, and follow up on all responsibilities.
- Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays.
- Physical Demands: Ability to stand for an 8-hour shift and lift, carry, push, or pull up to 30 pounds.
- Previous Experience: Previous customer service experience and previous cashiering experience is preferred.
- Education: High school diploma or equivalent.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability.
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