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Guest Services Ambassador

2 months ago

Hilo, Hawaii, United States AccorHotel Full time
Job Title: Guest Services Ambassador

Join our team as a Guest Services Ambassador at Fairmont Orchid, a luxury resort located on the majestic Kohala Coast of Hawai'i Island. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a positive first impression of the resort, and maintaining the highest standards of service at the Porte Cochere.

Key Responsibilities:
  • Assist guests at arrival and departure with vehicle loading and unloading, vehicle retrieval and parking, rooming guests and luggage retrieval
  • Support expeditors and shuttle service when needed
  • Perform room moves, guest room deliveries, and assist with group transportation and luggage movements as necessary
  • Coordinate group activity movements, including off-site excursions, golf course transportation, and assist where required
  • Provide unique experiences to all guests through warm, personal, and detailed service in a luxury, upscale, and fast-paced environment
  • Ensure a positive first impression of the resort for our guests through detailed cleanliness, set-up, and ambiance control
  • Try to remember individual guests' names and their preferences to extend a personalized service
  • Assist other rooms division departments with their operations during peak times or when required
  • Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
  • Be well-versed in hotel fire and life safety/emergency procedures
  • Maintain a high standard of personal appearance and hygiene at all times
What We Offer:
  • Premium preferred provider medical/drug/vision benefits at competitive prices
  • Employer-paid coverage for group life and accidental insurance coverage ($7,500)
  • 401(k)/retirement saving plan and matching program
  • 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
  • 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store, and 30% discount of services offered in our Spa Without Walls
  • Employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
  • Complimentary meals in our employee dining facility
Requirements:
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Excellent reading, writing, and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Ability to work cohesively and collaboratively as part of a team
  • Detailed and service-oriented with an eye for detail to be self-motivated and energetic
  • Valid Driver's License

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. If you are passionate about delivering exceptional service and have a strong commitment to hospitality, we encourage you to apply for this exciting opportunity.