Hotel Front Desk Associate
5 days ago
Job Summary: We are seeking a skilled Hotel Front Desk Attendant to provide exceptional guest service and ensure a smooth check-in and check-out experience.
Key Responsibilities:
* Welcome guests and ensure a warm and friendly atmosphere
* Manage guest accounts and handle any issues that may arise
* Connect with the housekeeping department to ensure guest accommodations are ready
* Take incoming calls and answer questions about guest needs
* Perform regular bookkeeping duties to ensure accurate guest information
Requirements:
* 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist
* High school diploma, GED, or equivalent
* Working knowledge of Microsoft Office and reservation management systems
* Strong customer service skills, interpersonal skills, organizational skills, and time management skills
* Experience answering telephone calls and troubleshooting stressful situations
About Us:
Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton offers stunning views of the ocean and surrounding landscape. Our hotel features an outdoor swimming pool and sundeck, as well as a golf course on site. We offer a competitive salary of $16 per hour and a positive work environment.
Work Schedule:
* 6:45 am - 3:15 pm or 2:45 pm - 11:15 pm
* Weekends are required
* Open availability preferred
Compensation:
* $16 per hour
Qualifications:
* 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist
* High school diploma, GED, or equivalent
* Working knowledge of Microsoft Office and reservation management systems
* Strong customer service skills, interpersonal skills, organizational skills, and time management skills
* Experience answering telephone calls and troubleshooting stressful situations
About the Company:
The Grand Naniloa Hilo, a DoubleTree by Hilton is a 30 mi from Hawaii Volcanoes National Park. All rooms have free WiFi. Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette.
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