Night Operations Manager

4 days ago


Hilo, Hawaii, United States Montage International Full time
Job Summary

The Night Manager is a key member of the Front Office team, responsible for overseeing the day-to-day operations of the hotel during the night shift. This includes managing the concierge, guest services, and bell/door staff to ensure exceptional guest experiences and adherence to Montage International standards.

Key Responsibilities
  • Direct and control the activities of the Concierge, Guest Services, and Bell/Door staff to ensure seamless guest experiences.
  • Review and analyze guest engagement scores and trends in Medallia to identify areas for improvement.
  • Ensure team members are familiar with all guest rooms, dining, and selling techniques, hotel facilities, services, hours of operation, key personnel, and special activities.
  • Perform daily stand-up and run meetings for Front of House departments to ensure effective communication and collaboration.
  • Review daily activity, including arrivals, departures, guests in-house itineraries, and restaurant reservations, to deliver exceptional guest experiences.
  • Ensure all Front of House associates maintain a balanced bank and reconcile all transactions at the close of their shift.
  • Satisfy all reasonable guest service requests with the utmost levels of confidentiality and discretion.
  • Responsible for creating an engaging and collaborative culture with Front of House associates.
  • Responsible for recruiting and onboarding new Front of House associates.
  • Responsible for creating a learning environment and providing corrective coaching to Front of House associates.
  • Review, analyze, and act on all day-to-day Manager Logs to offer same-day resolutions.
  • Complete all payroll records and ensure payroll accuracy and proper labor management.
  • Manage and satisfy Front of House supplies and long-term storage.
  • Supervise and assist with the answering and directing of phone calls, pages, radio requests, and faxes in an efficient manner.
Requirements
  • 2+ years of previous Rooms Division management experience required.
  • Experience in a luxury hotel and/or resort required.
  • Front Office and/or Housekeeping Management experience highly preferred.
  • Luxury hotel experience strongly preferred.
  • Ability to handle computer systems, including schedule, payroll, purchase, guest lists, and guest activities reports.
  • Ability to multi-task in a high-volume and fast-paced environment.
  • Strong communication and interpersonal skills.
Physical Requirements

The Night Manager position requires walking and giving directions most of the working night. Must be able to stand and walk for 8 hours a shift. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Must be able to lift up to 25 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 100 lbs. occasionally.

The pay scale for the Night Manager position is $63,200.00 to $79,000.00. Montage International is an EEO employer and maintains a drug-free workplace, performing pre-employment substance abuse testing.



  • Hilo, Hawaii, United States Montage International Full time

    Job Title: Night ManagerAt Montage International, we are seeking a highly skilled and experienced Night Manager to join our team. As a Night Manager, you will be responsible for overseeing the day-to-day operations of our hotel's front office, ensuring that our guests receive exceptional service and that our hotel runs smoothly.Key Responsibilities:Direct...


  • Hilo, Hawaii, United States Montage International Full time

    Job SummaryMontage International is seeking a Night Manager to assist the Front Office Manager in managing the overnight day-to-day operations for guest reception, guest services, and concierge. This role will contribute to the organization as an active business partner responsible for supporting the company's goals, objectives, vision, mission, and...


  • Hilo, Hawaii, United States TSC Full time

    Job SummaryThis position is responsible for overseeing the day-to-day operations of a retail store, ensuring a high level of customer satisfaction and driving sales growth. The Store Operations Manager serves as the second-in-command to the Store Manager, providing guidance and support to the Operations Team Members.Key ResponsibilitiesManage and oversee all...

  • Hotel Night Auditor

    1 month ago


    Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Hotel Night Auditor Job SummaryWe are seeking a detail-oriented and customer-focused Hotel Night Auditor to join our team at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton. As a Hotel Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, providing exceptional customer service, and supporting the overall...


  • Hilo, Hawaii, United States TSC Full time

    Job SummaryThis position is responsible for overseeing the day-to-day operations of a retail store, ensuring a safe and productive work environment for all team members, customers, and vendors. The Store Operations Manager serves as the second-in-command to the Store Manager and is responsible for performing operational activities throughout the store,...


  • Hilo, Hawaii, United States TSC Full time

    Job SummaryThis position is responsible for overseeing the day-to-day operations of a retail store, ensuring a safe and productive work environment for all team members, customers, and vendors. The Store Operations Manager serves as the second-in-command to the Store Manager and is responsible for performing operational activities throughout the store,...


  • Hilo, Hawaii, United States TSC Full time

    Job SummaryThis position is responsible for overseeing the day-to-day operations of a retail store, ensuring a safe and productive work environment for team members and customers. The Store Operations Manager serves as the second-in-command to the Store Manager and is responsible for performing operational activities throughout the store.Key...


  • Hilo, Hawaii, United States TSC Full time

    Job SummaryThis position is responsible for overseeing the day-to-day operations of a retail store, ensuring a safe and productive work environment for all team members, customers, and vendors. The Store Operations Manager serves as the second-in-command to the Store Manager and is responsible for performing operational activities throughout the store,...


  • Hilo, Hawaii, United States Denali Staffing Group Full time

    Warehouse Supervisor Job SummaryDenali Staffing Group is seeking a highly organized and proactive Warehouse Supervisor to join their dynamic team. The ideal candidate will possess strong leadership skills, attention to detail, and a commitment to maintaining a safe and productive work environment.Key Responsibilities:Supervise and Lead Warehouse Staff:...


  • Hilo, Hawaii, United States Montage International Full time

    Residential Manager Job DescriptionAt Montage International, we are seeking a highly skilled and experienced Residential Manager to oversee the day-to-day operations of our luxurious residences. As a key member of our team, you will be responsible for delivering exceptional service to our owners and their guests, ensuring seamless property management, and...


  • Hilo, Hawaii, United States Mattress Firm Full time

    Job Title: Assistant Operations ManagerWe are seeking an experienced Assistant Operations Manager to join our team at Mattress Firm. As a key member of our operations team, you will be responsible for ensuring the efficient day-to-day operations of our warehouse.Key Responsibilities:Assist in the efficient day-to-day operations of the warehouse.Contribute to...


  • Hilo, Hawaii, United States Mattress Firm Full time

    About the RoleWe are seeking an experienced Assistant Operations Manager to join our team at Mattress Firm. As a key member of our warehouse operations team, you will play a critical role in ensuring the efficient day-to-day operations of our distribution center.Key ResponsibilitiesAssist in the management of warehouse operations, including inventory...


  • Hilo, Hawaii, United States Mattress Firm Full time

    About the RoleWe are seeking an experienced Operations Assistant Manager to join our team at Mattress Firm. As a key member of our operations team, you will be responsible for assisting in the efficient day-to-day operations of our warehouse.Key ResponsibilitiesAssist in the efficient day-to-day operations of the warehouse, ensuring alignment with strategic...


  • Hilo, Hawaii, United States Mattress Firm Full time

    Job SummaryWe are seeking an experienced Assistant Operations Manager to join our team at Mattress Firm. As a key member of our warehouse operations team, you will be responsible for assisting in the efficient day-to-day operations of the warehouse, contributing to meeting overall financial objectives, and creating a positive and productive work...


  • Hilo, Hawaii, United States Power Generation Services Inc Full time

    Job SummaryWe are seeking a highly skilled and organized Parts Manager to join our team at Power Generation Services Inc. The successful candidate will be responsible for managing the day-to-day operations of the parts department, ensuring the smooth flow of parts to production, and monitoring inventory levels.Key ResponsibilitiesSell parts over the counter...


  • Hilo, Hawaii, United States AURA Full time

    About the RoleAURA is seeking a highly skilled Science Operations Specialist to join our team at the NOIRLab Telescope Operations division. As a key member of our international team, you will be responsible for operating the Gemini North telescope, performing queue observing, and assisting visiting and staff scientists and engineers in their use of...


  • Hilo, Hawaii, United States NOAO Full time

    Job Title: Assistant Science Operations SpecialistThe National Optical-Infrared Astronomy Research Laboratory (NOIRLab) is seeking a highly skilled Assistant Science Operations Specialist to join our team at the Gemini Observatory in Hilo, HI. As a key member of our Telescope Operations division, you will play a critical role in the operation and maintenance...

  • Hotel Night Auditor

    1 week ago


    Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Hotel Night Auditor Job DescriptionWe are seeking a detail-oriented and organized Hotel Night Auditor to join our team at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, providing exceptional customer service, and supporting the overall success of...

  • Hotel Night Auditor

    3 days ago


    Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Seeking a Night Auditor for Our Hotel TeamWe are looking for a detail-oriented and organized individual to join our team as a night auditor. As a night auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, including cash drawer activity, credit card transactions, and room charges.Key Responsibilities:Audit and...

  • Hotel Night Auditor

    1 month ago


    Hilo, Hawaii, United States Grand Naniloa Hotel Hilo - a DoubleTree by Hilton Full time

    Hotel Night Auditor Job SummaryWe are seeking a detail-oriented and customer-focused Hotel Night Auditor to join our team at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton. As a Hotel Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, providing exceptional customer service, and supporting the overall...