Business Office Manager

5 hours ago

Huntersville, North Carolina, United States ElectriCities Full time
Job Title: Business Office Manager

ElectriCities is seeking a highly skilled Business Office Manager to join our team in Huntersville, NC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our business office, ensuring smooth and efficient operations of our electric systems.

Responsibilities:
  • Supervise and manage the business office staff, including AP/AR Coordinator, Supervisor, Billing, and Customer Service Representatives.
  • Interface with each Town's Finance Departments to provide and maintain accounting and other reports.
  • Revises Customer Service Policies and Procedures to improve efficiencies and comply with regulations.
  • Oversees and assists the Electric Systems Manager in preparation of Town's electric system budgets.
  • Tracks budget spending to ensure that budgets remain in balance.
  • Ensures accounts payable and accounts receivable activities are maintained in an efficient and timely manner.
  • Oversees purchasing activities to ensure compliance with North Carolina procurement laws.
  • Assists with escalated complaints from customers to resolve issues in accordance with established policies and procedures.
  • Ensures all customers are billed on schedule and retail rate changes are incorporated in the customer information system.
  • Oversees streetlight and security light billing and coordinates with the Supervisor, Billing and Customer Service to ensure billing is completed timely and accurately.
  • Oversees rebates and special programs that are incorporated into the customer's bill.
  • Maintains working knowledge of Customer Information System and ability to train others and troubleshoot minor problems.
  • Maintains an adequate supply of all office and building supplies.
  • Coordinates with other departments within ElectriCities, including Information Technology and Strategic Communications.
Requirements:
  • Bachelor's degree in Accounting, Finance, or Business Administration or equivalent combination of education and experience.
  • Minimum of five years of related business experience in office supervision.
  • Working background within a municipal electric utility preferred.
  • Thorough working knowledge of office management and general business management practices.
  • Thorough knowledge of filing and record keeping and practices.
  • Knowledge of analytical and operations research techniques, report writing and presentation, accounting and GAAP standards and practices.
  • Ability to accurately interpret policies and procedures and make decisions in accordance with such policies and procedures.
Work Environment:

The Business Office Manager will work independently with limited supervision from the Electric Systems Manager. The position is exempt from the overtime provisions of the Fair Labor Standards Act.

The Business Office Manager must maintain the physical condition necessary to perform tasks in an office setting, including operating a personal computer, keyboard, and other peripheral equipment. Periodic travel may be required to other NC locations and/or for training and development purposes.

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