Customer Support Specialist

2 weeks ago

Bowie, Maryland, United States Teq Full time

About Us:
Teq is a leader in Educational Technology, committed to advancing the modern classroom experience. Our headquarters, located in Huntington Station, Long Island, is home to a dedicated team of over 150 professionals.

For over five decades, we have been providing educational institutions with innovative solutions that enhance student learning and promote sustainable growth across 20 states in the U.S.

We take pride in delivering exceptional service, cutting-edge products, and unparalleled support to our schools, while nurturing creativity and passion in the 21st-century learning environment.

We are currently seeking a Client Service Representative. In this position, you will play a crucial role in supporting our customers by ensuring timely order fulfillment and maximizing overall satisfaction.

As a CSR, your responsibilities will include communicating lead times and relevant information to customers, coordinating with various departments to execute purchase orders, and overseeing delivery, installation, and technical services.

The ideal candidate will possess a strong customer-centric mindset, a positive demeanor, and the ability to thrive in a collaborative team setting.


Key Responsibilities:
Process customer orders accurately and promptly using our SAP accounting/CRM system.
  • Take ownership of orders from entry through to invoicing.
  • Collaborate with the sales department as necessary to ensure successful order completion.
  • Maintain communication with customers regarding key project details, including inventory status, delivery/installation timelines, and expected completion lead times.
  • Engage daily with various departments, including Sales, Warehouse, Purchasing, Field Service Technicians, Professional Development, Technical Support, and Installation Teams.
In-person collaboration is essential.
Monitor large projects, including planning, resource coordination, progress reporting, and issue resolution.

Additional Responsibilities:
As required.

What You Bring to the Team:
2-3 years of experience in customer service or order management; office experience preferred.
Strong computer skills and proficiency in order management systems and Microsoft Office Suite.
Excellent verbal and written communication skills, with a keen attention to detail and strong organizational abilities.
Ability to exercise sound judgment, tact, and diplomacy when interacting with customers and colleagues.
Flexibility to adapt to changing priorities and work effectively under pressure in a dynamic environment.
A proactive approach with a solid commitment to customer satisfaction and continuous improvement.

What We Offer:
$50,000-$60,000 annually.
Generous paid time off plus 14 paid holidays, emphasizing work-life balance.
Defined work hours (no evenings or weekends required).

Comprehensive Benefits:

Medical, dental, vision, life, and disability insurance, along with a 401k savings plan featuring company matching.

State-of-the-art facilities and regular training and professional development opportunities.

A vibrant company culture with in-office perks such as daily snacks, holiday celebrations, sponsored lunches, discounted products, and more.

This position is onsite; remote work is not available.

Teq is an equal opportunity employer dedicated to diversity, belonging, and inclusion.

All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans' status, or any other characteristic protected by law.

  • Customer Support Specialist

    2 weeks ago

    Bowie, Maryland, United States Teq Full time

    About Teq:Teq is a leader in Educational Technology, committed to advancing the modern classroom experience. With a dedicated team of over 150 professionals, we are based in Huntington Station, Long Island, and have been serving the educational community for over 52 years, providing innovative solutions that enhance student learning and promote sustainable...

  • Customer Support Specialist

    2 weeks ago

    Bowie, Maryland, United States Teq Full time

    About Teq:Teq is a leading organization in Educational Technology, committed to advancing the modern classroom experience. With a dedicated team of over 150 professionals, we have been serving the educational community for over 52 years, providing innovative solutions that enhance student learning and promote sustainable growth across 20 states in the U.S.We...

  • Customer Support Specialist

    2 weeks ago

    Bowie, Maryland, United States Broadridge Full time

    Position Overview:At Broadridge, we have cultivated an environment where empowering others to achieve their goals is paramount. If you are enthusiastic about advancing your career while assisting others, this opportunity may be for you.Role Summary:The Custom Product Solutions division is in search of a qualified individual to enhance our team. In this...

  • Customer Engagement Specialist

    1 week ago

    Bowie, Maryland, United States Noble Marketing Full time

    Noble Marketing Customer Engagement SpecialistNoble Marketing stands as a premier Authorized Dealer for Home Improvement services within national retail environments. Our mission is to ensure that our clients are thoroughly educated about their Home Improvement choices while maintaining uninterrupted service and contractual agreements.As a Customer...

  • Veterinary Customer Support Specialist

    2 weeks ago

    Bowie, Maryland, United States Ethos Veterinary Health Full time

    Position OverviewEthos Veterinary Health is seeking a dedicated Client Service Representative to enhance our exceptional veterinary services. This role is pivotal in ensuring a seamless experience for our clients and their beloved pets.Key ResponsibilitiesProvide outstanding customer service to pet owners, addressing inquiries and concerns with empathy and...

  • Technical Support Specialist

    2 weeks ago

    Bowie, Maryland, United States INSPYR Solutions Full time

    Position: Technical Support Specialist Contract Duration: 3 months with potential for permanent placement INSPYR Solutions is seeking a Technical Support Specialist to provide assistance to a federal government client. Responsibilities include diagnosing and resolving both software and hardware issues across various operating systems and applications. ...

  • Veterinary Customer Support Specialist

    2 weeks ago

    Bowie, Maryland, United States Ethos Veterinary Health Full time

    Position OverviewEthos Veterinary Health is seeking a dedicated Client Service Representative to enhance our exceptional veterinary services. This role is pivotal in ensuring a seamless experience for our clients and their beloved pets.Key ResponsibilitiesProvide outstanding customer service to pet owners, addressing inquiries and concerns with...

  • Educational Support Specialist

    2 weeks ago

    Bowie, Maryland, United States SCO Family of Services Full time

    Position Overview:As an Educational Support Specialist, you will play a crucial role in fostering a nurturing environment for students. Your primary responsibility will be to ensure the well-being and engagement of the students assigned to you. Key Responsibilities: 1. Collaborate with the Classroom Teacher to coordinate daily activities and schedules. 2....

  • Office Support Specialist

    2 weeks ago

    Bowie, Maryland, United States Aventine Properties LLC Full time

    Job OverviewAventine Properties LLC is seeking an Office Support Specialist to assist in our Real Estate Tax Grievance operations. We are in search of a dependable and enthusiastic individual for a full-time role. While prior experience in tax grievance is not mandatory, the ideal candidate should be prepared to manage a variety of tasks ranging from...

  • Client Support Specialist

    2 weeks ago

    Bowie, Maryland, United States WesBanco Full time

    Position OverviewThe Customer Service Associate plays a crucial role within the WesBanco contact center. This position is dedicated to addressing and resolving incoming customer inquiries related to various banking products and services.Key ResponsibilitiesEngage with customers to provide comprehensive support and solutions.Handle inquiries with...

  • Customer Experience Specialist

    5 hours ago

    Bowie, Maryland, United States Best Buy Full time

    About the RoleWe are seeking a highly skilled Sales Consultant - Appliance Outlet to join our team at Best Buy. As a Sales Consultant, you will play a critical role in delivering a world-class customer experience and ensuring that our customers receive the best possible service.Key ResponsibilitiesImplement assigned responsibilities from store leadership to...

  • Branch Operations Specialist

    2 weeks ago

    Bowie, Maryland, United States Wells Fargo Full time

    Position OverviewThe Branch Operations Specialist plays a crucial role in enhancing the overall customer experience by ensuring efficient processing and approval of teller transactions. This position is vital in promoting digital solutions and facilitating appropriate connections with banking professionals.Key ResponsibilitiesAccurately process and approve...

  • Bilingual Customer Service Representative

    1 week ago

    Bowie, Maryland, United States Sherwin-Williams Full time

    Customer Service SpecialistWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Sherwin-Williams. As a valued member of our team, you will play a key role in delivering exceptional customer experiences and providing outstanding sales service.Key Responsibilities:Provide exceptional customer service and maintain...

  • Client Support Specialist

    2 weeks ago

    Bowie, Maryland, United States WesBanco Full time

    Position OverviewThe Customer Service Associate plays a crucial role within the WesBanco contact center. This position is dedicated to addressing and resolving incoming customer inquiries regarding various banking products and services.Key ResponsibilitiesRespond promptly to customer requests, ensuring a high level of satisfaction.Provide detailed...

  • Client Support Specialist

    2 weeks ago

    Bowie, Maryland, United States WesBanco Full time

    Position OverviewThe Customer Service Associate plays a crucial role within the WesBanco contact center. This position is essential for addressing and resolving incoming customer inquiries regarding various banking products and services.Key ResponsibilitiesRespond to customer requests with professionalism and efficiency.Provide accurate information related...

  • Design Studio Specialist

    7 days ago

    Bowie, Maryland, United States Williams-Sonoma Full time

    Job SummaryWe are seeking a highly skilled and motivated Design Studio Specialist to join our team at Williams-Sonoma. As a Design Studio Specialist, you will be responsible for inspiring customers to express themselves in their home, bringing the shopping experience to a seamless close, and promoting continued customer engagement.Key ResponsibilitiesUtilize...

  • Retail Banking Specialist

    5 days ago

    Bowie, Maryland, United States TD Bank Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and experienced Retail Banking Specialist to join our team at TD Bank. As a Retail Banking Specialist, you will be responsible for providing exceptional customer service and financial expertise to our clients, helping them achieve their financial goals and optimize their relationship with TD...

  • Field Sales and Service Specialist

    2 weeks ago

    Bowie, Maryland, United States Ecolab Full time

    Field Sales and Service Specialist - $4,000 BonusPosition Overview:Join Ecolab as a Field Sales and Service Specialist. This role allows you to collaborate with our valued clients in the hospitality and foodservice sectors, providing tailored recommendations with our extensive range of chemical products and services.Key Responsibilities:Conduct preventative...

  • Personal Banker

    5 days ago

    Bowie, Maryland, United States PNC Financial Services Group Full time

    Job SummaryPNC Financial Services Group is seeking a highly skilled and customer-focused individual to join our team as a Personal Banker. As a key member of our Retail Branch Banking Network, you will play a critical role in strengthening customer relationships and driving sales growth.Key ResponsibilitiesCustomer Acquisition and Retention: Acquire and...

  • Water and Mold Remediation Specialist

    1 week ago

    Bowie, Maryland, United States M&H Capital Partners Inc Full time

    Job OverviewWe are seeking a highly skilled Water and Mold Remediation Specialist to join our team at M&H Capital Partners Inc. As a key member of our restoration team, you will be responsible for providing exceptional customer service and ensuring the successful completion of water and mold remediation projects.Key Responsibilities:Manage all assigned jobs...