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Customer Support Specialist

2 months ago

Bowie, Maryland, United States Teq Full time

About Teq:
Teq is a leading organization in Educational Technology, committed to advancing the modern classroom experience. With a dedicated team of over 150 professionals, we have been serving the educational community for over 52 years, providing innovative solutions that enhance student learning and promote sustainable growth across 20 states in the U.S.

We take pride in delivering exceptional service, cutting-edge products, and unparalleled support to our educational partners, while nurturing creativity and passion in the 21st-century learning environment.


Position Overview:
We are seeking a Client Service Representative who will play a crucial role in ensuring our customers receive timely and effective support. In this position, you will be responsible for managing customer orders and enhancing overall satisfaction.

Your key responsibilities will include:

  • Accurate and prompt processing of customer orders using our SAP accounting/CRM system.
  • Taking ownership of orders from initiation through to invoicing.
  • Collaborating with the sales department to ensure seamless order fulfillment.
  • Communicating essential project details to customers, including inventory status and delivery schedules.
  • Engaging daily with various departments such as Sales, Warehouse, Purchasing, and Technical Support.

In-person collaboration is essential for this role.

Additionally, you will monitor large projects, coordinating resources, reporting progress, and resolving any issues that arise.


Qualifications:
The ideal candidate will possess:
  • 2-3 years of experience in customer service or order management, with office experience preferred.
  • Strong computer skills and proficiency in order management systems and Microsoft Office Suite.
  • Excellent verbal and written communication skills, along with a keen attention to detail and strong organizational abilities.
  • The capacity to exercise good judgment and diplomacy in customer interactions.
  • Flexibility to adapt to changing priorities and the ability to thrive in a fast-paced environment.
  • A proactive approach with a commitment to customer satisfaction and continuous improvement.

What We Offer:

We provide a competitive salary range of $50,000-$60,000 annually, along with generous paid time off and 14 paid holidays, emphasizing a healthy work-life balance.

Our comprehensive benefits package includes:

  • Medical, dental, vision, life, and disability insurance.
  • A 401k savings plan with company matching.
  • Access to state-of-the-art facilities and regular training opportunities.
  • A vibrant company culture featuring in-office perks such as daily snacks, holiday celebrations, and sponsored lunches.

This position requires onsite presence, as remote work is not available.

At Teq, we value diversity and inclusion, ensuring that all applicants receive equal consideration for employment regardless of their background.