Operations Director

4 days ago

Boston, Massachusetts, United States iJility Full time
Job Title: Director of Operations

At iJility, we are seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our business, ensuring that we meet our strategic goals and objectives.

Key Responsibilities:

  • Manage relationships with clients and third-party partners to negotiate contracts and drive business growth.
  • Direct supply chain sourcing and inventory management to meet sales expectations.
  • Collaborate with sales, marketing, and innovation teams to develop new products and services.
  • Oversee customer service and fulfillment to ensure exceptional customer experiences.
  • Liaise with leadership to make decisions for operational activities and set strategic goals and budgets.
  • Plan and monitor the day-to-day operation of business to ensure smooth progress and efficiency.
  • Supervise staff from different departments and provide constructive feedback to ensure a positive and confident leadership example.
  • Regularly evaluate the efficiency of business procedures and implement improvements to drive operational excellence.
  • Manage procurement processes and coordinate material and resources allocation to ensure cost-effectiveness.
  • Review financial information and adjust operational budgets to promote profitability and growth.
  • Revise and/or formulate policies and promote their implementation to ensure compliance with regulatory requirements.
  • Evaluate overall department performance by gathering, analyzing, and interpreting data and metrics to inform business decisions.
  • Ensure that the company remains compliant with legal and established industry regulations, including OSHA requirements.
  • Promote a safety-first culture by enforcing safety protocols and ensuring compliance with all regulatory requirements.

Supervisory Responsibilities:

  • Lead a team of managers, supervisors, and support staff to ensure adequate staffing, training, and performance.
  • Foster a culture of accountability, continuous improvement, and safety across all levels of the operation.

P&L Management & Financial Oversight:

  • Develop, manage, and report on the facility's annual budget to ensure financial targets are met or exceeded.
  • Control costs related to labor, equipment, supplies, and facilities while ensuring service levels are met.
  • Track, analyze, and report on key financial metrics, including cost per unit processed, operational costs, and profitability.

Requirements:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite.

Education and Experience:

  • Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or related field.
  • MBA or advanced degree preferred.
  • In-depth knowledge of diverse business functions and principles, including supply chain, finance, and customer service.
  • Working knowledge of data analysis and performance/operation metrics.

iJility is a strategic workforce provider that has an operations and engineering backbone. We recruit, screen, and place employees in Full-time positions within our client sites, while managing their daily activities. We are focused on quality, increased productivity, and cost savings for our clients. iJility's programs offer our employees greater earning potential, healthy & safe work environments, and training for unlimited growth potential.

iJility is an Equal Opportunity Employer.

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