Associate Director of Operations
21 hours ago
The Associate Director, Loans & Operations will oversee and manage the operations for the full scope of university disbursement processes and all educational loan processing within Student Financial Services.
Disbursement processing includes, but is not limited to, PowerFAIDS disbursement setup, scheduling, and maintenance; scheduling and execution of system processes; exception reporting; related staff communications and training; and fund reconciliation and reporting.
This encompasses all federal, institutional, state, and outside funding for all divisions, currently up to $1 billion annually.
Key Responsibilities- Maintain primary responsibility for the William D. Ford Federal Direct Loan Program, including origination, disbursement, reconciliation, and all related staff training.
- Assist with hiring, training, and supervising loan staff.
- In conjunction with the Director of Financial Aid Systems Processes, serve as primary contact and liaison with Student Financial Services, Student Accounts, Registrar, Admissions, and all outside agencies.
- Support the Director of Financial Aid Systems Processes and Assistant Director of Fed/State Aid with the reconciliation of Pell Grants and State Aid.
- Train all staff within Student Financial Services on the policies and procedures relating to educational loan processing, disbursements, and refunds.
- Monitor and certify federal and private loan programs in compliance with federal regulation, financial aid office policies, and university procedure.
- Prepare and maintain strategies for debt management for student borrowers.
- Advise and counsel undergraduate students/families on the availability of financial aid, the delivery process for receiving it, and the reconciliation process required to ensure that financial aid funds are transferred to Student Accounts.
- Bachelor's degree required; advanced degree preferred.
- Four to seven years of progressively responsible experience in a financial aid office and prior supervisory experience required.
- Strong knowledge and experience with Ellucian/Banner strongly preferred.
- Prior experience with a recent version of PowerFAIDS preferred.
- Understanding of Profile and the differences between IM and FM preferred.
- Knowledge of federal regulations and requirements for compliance, experience with complex, institutional awarding strategies, and expertise with state/federal funding processes.
- An understanding of econometric modeling and other relevant statistical tools preferred.
- A proven understanding of the dynamics of a complex and culturally diverse university community.
- Strong interpersonal, written, and oral communication skills, as well as demonstrated creative and analytical abilities.
- Strong compliance and business process skills are a plus.
Northeastern University considers factors such as candidate work experience, education, and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit-eligible employees, including medical, vision, dental, paid time off, tuition assistance, wellness and life, retirement, as well as commuting and transportation.
Visit https://www.northeastern.edu/careers/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.
Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
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