Associate Director, Operations

20 hours ago


Boston, Massachusetts, United States Northeastern University Full time
About the Opportunity

The Associate Director, Loans & Operations will oversee the management of operations for university disbursement processes and educational loan processing within Student Financial Services. This includes disbursement setup, scheduling, and maintenance, as well as exception reporting, staff communications, and training.

Key Responsibilities
  • Maintain primary responsibility for the William D. Ford Federal Direct Loan Program, including origination, disbursement, reconciliation, and staff training.
  • Assist with hiring, training, and supervising loan staff.
  • Serve as primary contact and liaison with Student Financial Services, Student Accounts, Registrar, Admissions, and outside agencies.
  • Support the Director of Financial Aid Systems Processes and Assistant Director of Fed/State Aid with the reconciliation of Pell Grants and State Aid.
  • Train all staff within Student Financial Services on policies and procedures relating to educational loan processing, disbursements, and refunds.
  • Monitor and certify federal and private loan programs in compliance with federal regulation, financial aid office policies, and university procedure.
  • Prepare and maintain strategies for debt management for student borrowers.
  • Advise and counsel undergraduate students/families on the availability of financial aid, the delivery process for receiving it, and the reconciliation process required to ensure that financial aid funds are transferred to Student Accounts.
Qualifications
  • Bachelor's degree required; advance degree preferred.
  • Four to seven years of progressively responsible experience in a financial aid office and prior supervisory experience required.
  • Strong knowledge and experience with Ellucian/Banner strongly preferred.
  • Prior experience with a recent version of PowerFAIDS preferred.
  • Understanding of Profile and the differences between IM and FM preferred.
  • Knowledge of federal regulations and requirements for compliance, experience with complex, institutional awarding strategies, and expertise with state/federal funding processes.
  • An understanding of econometric modeling and other relevant statistical tools preferred.
  • A proven understanding of the dynamics of a complex and culturally diverse university community.
  • Strong interpersonal, written, and oral communication skills as well as demonstrated creative and analytical abilities.
  • Strong compliance and business process skills are a plus.


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