Tech Support Specialist

4 weeks ago


Arkansas City, Kansas, United States Avance Consulting Full time
Job Title: Tech Support L1

At Avance Consulting, we are seeking a highly skilled and motivated Tech Support L1 to join our team.

Key Responsibilities:

  • Resolve customer incidents efficiently and effectively by utilizing SAP Notes, Knowledge Base articles, and other relevant resources.
  • Perform root cause analysis and provide solutions to achieve high levels of customer satisfaction.
  • Attend e-learning lessons, remote learning sessions, and classroom training to enhance technical skills and knowledge.
  • Share and document knowledge through creation of WIKI entries and Knowledge Base articles.
  • Participate in weekend support and 24x7 support activities as required.
  • Report errors to development organizations and participate in Knowledge Management initiatives.
  • Support Without Incidents and participate in projects aimed at achieving the organizational vision.

Requirements:

  • University degree or College diploma program in Computer Science, Business and Technology, or related areas.
  • Equivalent professional experience will be considered.
  • Excellent diagnostic and technical analysis skills.
  • Ability to assess, plan, and troubleshoot while collecting information about the customer issue.
  • Solid understanding of Internet technologies.
  • Familiarity with general business terms and processes.
  • Excellent English communication skills (written and oral).


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