Tech Support Specialist
4 weeks ago
At Avance Consulting, we are seeking a highly skilled and motivated Tech Support L1 to join our team.
Key Responsibilities:
- Resolve customer incidents efficiently and effectively by utilizing SAP Notes, Knowledge Base articles, and other relevant resources.
- Perform root cause analysis and provide solutions to achieve high levels of customer satisfaction.
- Attend e-learning lessons, remote learning sessions, and classroom training to enhance technical skills and knowledge.
- Share and document knowledge through creation of WIKI entries and Knowledge Base articles.
- Participate in weekend support and 24x7 support activities as required.
- Report errors to development organizations and participate in Knowledge Management initiatives.
- Support Without Incidents and participate in projects aimed at achieving the organizational vision.
Requirements:
- University degree or College diploma program in Computer Science, Business and Technology, or related areas.
- Equivalent professional experience will be considered.
- Excellent diagnostic and technical analysis skills.
- Ability to assess, plan, and troubleshoot while collecting information about the customer issue.
- Solid understanding of Internet technologies.
- Familiarity with general business terms and processes.
- Excellent English communication skills (written and oral).
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