IT Support Specialist
3 days ago
McFarlane Aviation Products is a leading manufacturer of high-quality aircraft parts, and we're seeking a skilled IT Technician to join our team. As an IT Technician I, you will play a critical role in maintaining our IT infrastructure, troubleshooting issues, and ensuring the security and functionality of our systems.
Key Responsibilities:- Technical Support: Provide timely and effective first-line technical support for desktops, mobile devices, networks, and phone systems.
- Problem-Solving: Diagnose, troubleshoot, and resolve hardware, software, and network problems for end-users.
- VoIP and Network Expertise: Assist in the setup, maintenance, and troubleshooting of VoIP phone systems, including configuring extensions, managing call flows, and resolving voice-related issues.
- Network Infrastructure: Support and maintain network infrastructure, including switches, routers, and wireless access points.
- Security: Monitor and respond to security incidents, ensuring that all systems adhere to security policies and best practices.
- System Audits: Conduct regular system and security audits, applying necessary patches and updates.
- User Support: Assist with setting up user accounts, permissions, and security settings in alignment with company policies.
- Documentation: Document all issues, resolutions, and procedures.
- Collaboration: Collaborate with fellow IT team members and users to ensure smooth deployment of new technologies, tools, and upgrades.
- Experience: Experience in a help desk or technical support role, with knowledge of networking, phone systems (VoIP), and security.
- Networking Knowledge: Strong knowledge of networking protocols and troubleshooting (DNS, DHCP, TCP/IP, LAN/WAN, VPN, etc.).
- VoIP Expertise: Experience with VoIP phone systems (configuration, maintenance, and troubleshooting).
- Security Knowledge: Familiarity with firewalls, security policies, and best practices for securing an IT environment.
- Operating System: Proficiency with Windows operating system.
- Certifications: CompTIA A+, Network+, Security+ or similar certifications are highly desirable.
- Problem-Solving Skills: Strong problem-solving skills and ability to troubleshoot technical issues independently.
- Communication Skills: Excellent verbal and written communication skills with a focus on teamwork.
- Adaptability: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Customer Focus: Customer-focused attitude and commitment to providing outstanding technical support.
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