Technical Support Specialist

3 weeks ago


Arkansas City, Kansas, United States Celersoft Full time

Role: Technical Support Specialist

Location: Onsite role

Key Responsibilities
  1. Incident Resolution
    • Resolve known errors using SAP Notes Knowledge Base articles and documentation.
    • Perform root cause analysis and provide effective solutions.
    • Strive for high customer satisfaction.
    • Participate in training sessions (elearning remote classroom).
    • Document knowledge through WIKI entries and Knowledge Base articles.
  2. Additional Tasks
    • Engage in weekend or 24/7 support activities as required.
    • Report errors to development teams.
    • Contribute to Knowledge Management initiatives.
  3. Support Without Incidents
    • Participate in projects that align with organizational goals.
    • Assist with real-time support (chat) alongside experienced support engineers.
Required Skills and Competencies

Excellent diagnostic and technical analysis skills.

Ability to assess, plan, and troubleshoot while gathering customer information.

Solid understanding of Internet technologies.

Familiarity with general business terms and processes.

Excellent communication skills in English (both written and verbal).

Thanks & Regards

Sachida

Sr US IT Recruiter

CelerSoft LLC



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