Complaint Resolution Specialist

1 day ago


Phoenix, Arizona, United States Bank of America Full time
Job Overview

Bank of America seeks a skilled Complaint Resolution Specialist to join its team. This role involves researching and addressing highly sensitive client account concerns escalated through high-risk channels within the contact center. Key responsibilities include performing routine and complex account maintenance and research, navigating multiple systems and solving problems, and providing exceptional service and a seamless experience to clients.

The ideal candidate will have strong attention to detail, excellent verbal and oral communication skills, and the ability to work cohesively within a team-oriented environment. A minimum of 1 year of experience working in a fast-paced production-based environment is required. Strong organization skills, process orientation, and proficiency in Microsoft Office suite of products are also essential.

This position offers an estimated salary range of $55,000 - $65,000 per annum, based on location and experience. Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse.

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