Debt Resolution Specialist

4 days ago


Phoenix, Arizona, United States Moore Law Group Full time
Job Overview

The Moore Law Group is seeking a skilled Debt Resolution Specialist to join our dynamic team. As a key member of our collection efforts, you will play a crucial role in resolving debts and delivering exceptional customer service.

Responsibilities
  • Resolve Debts: Effectively communicate with consumers, attorneys, and other parties to resolve debts within client requirements.
  • Customer Service: Maintain a high level of customer service and professionalism in interactions with consumers, clients, and colleagues.
  • Performance Expectations: Meet performance expectations for collection efforts, including calls per day, contact percentage, promises/calls ratio, and promises kept.
  • Documentation: Accurately document account specifics during each contact, adhering to client-specific documentation requirements.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 1-2 years of debt settlement collections, law firm experience, or 3 years of sales experience.
  • Skills: Ability to understand and adhere to the firm's client guidelines; comfortable working in a fast-paced environment; passionate about exceeding goals; strong negotiation communication skills; commitment to excellent customer service; proficient in database software and MS Office Suite.
Compensation and Benefits

We offer a competitive salary range of $$55,000 - $65,000 per year, depending on experience, plus a comprehensive benefits package that includes sick time, vacation, health benefits, and a 401(k) program for financial security down the road.

About Us

The Moore Law Group is dedicated to resolving debts with unwavering commitment and professionalism. We value teamwork and collaboration, fostering an environment that encourages individual growth. We believe in investing in our employees' professional development, providing opportunities for career growth, and recognizing and rewarding exceptional performance.



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