Warranty Claims Resolution Professional
2 days ago
Are you an experienced customer service professional with a passion for resolving complex issues? Do you thrive in a fast-paced environment where no two days are the same? Look no further OneGuard is seeking a skilled Warranty Claims Resolution Professional to join our team.
**About the Role:**
We're looking for an individual with exceptional problem-solving skills and the ability to think critically to resolve complex customer complaints. As a Warranty Claims Resolution Professional, you'll work closely with customers, contractors, and internal teams to deliver swift and satisfactory resolutions. Your ability to communicate effectively and empathize with customers will be crucial in this role.
**Key Responsibilities:**
* Handle complex customer complaints and resolve issues promptly* Collaborate with internal teams and contractors to ensure effective issue resolution* Develop strong relationships with customers to build trust and loyalty* Stay up-to-date on product knowledge and features to effectively communicate with customers* Identify opportunities for additional revenue growth and collaborate with the sales team* Process new warranty orders accurately and maintain accurate records* Participate in ongoing training and development to enhance customer service skills* Work cooperatively with the team to achieve departmental goals and objectives* Salary: $50,000 - $60,000 per year*
Required Qualifications:**
* 2+ years of experience in customer service or a related field* Exceptional problem-solving and communication skills* Ability to work in a fast-paced environment and meet deadlines* Bilingual in English and Spanish is a plus*
About Our Team:
OneGuard is a leading provider of home warranty solutions, committed to delivering exceptional customer experiences. Our team is passionate about helping homeowners protect their investments and providing them with peace of mind. If you're an experienced customer service professional with a passion for resolving complex issues, we encourage you to apply.
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