Senior Client Services Specialist
3 weeks ago
We are seeking an experienced Senior Client Services Specialist to join our team at Caris Life Sciences. This role will serve as the most senior level of the AL team, responsible for resolving case discrepancies and building strong customer relationships. The ideal candidate will have 1-2 years of existing Customer Support experience and a background in client services where deductive reasoning is necessary.
Key Responsibilities:
- Facilitate timely and accurate resolution of ninety or more case discrepancies per day.
- Assist other team members with work as needed to ensure full completion of daily caseloads.
- Evaluate clients' concerns, complaints, and trends to recommend changes and SOP updates.
Compensation:
- Estimated salary range: $60,000 - $80,000 per year.
- A comprehensive benefits package including medical, dental, and vision insurance.
- A generous 401(k) matching program.
What We Offer:
- A dynamic and supportive work environment.
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