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Client Relations Project Coordinator

2 months ago

Washington, United States International Association of Chiefs of Police Full time

Salary:
Up to $55,000, Commensurate with Experience

Cover Letter Required:
Yes

Type:
Non-Profit 501(c)(3)

Schedule:
Remote or Hybrid

Closing Date:
Not specified
_________________________________________________________________________

Are you passionate about making a positive impact? At the International Association of Chiefs of Police (IACP), your work contributes to the evolution of the policing profession.

While the journey may be challenging, the rewards are significant.

The IACP stands as the foremost and most influential professional organization for police leaders globally.

With a membership exceeding 33,000 across more than 170 nations, the IACP is recognized as a leader in international policing, dedicated to fostering safer communities through innovative and progressive police leadership.

Since its inception in 1893, the association has been advocating for law enforcement and promoting leadership and professionalism in policing on a global scale.

The IACP is seeking a Customer Service Project Coordinator to provide comprehensive support for IACP initiatives, specifically focusing on:

Key Responsibilities:

  • Utilize the association management system to monitor details and engagement activities for IACPnet prospects, documenting interactions with subscribers.
  • Identify and engage new agencies and individuals, fostering new subscriptions through existing resources and innovative lead generation.
  • Initiate contact with potential new subscribers based on generated leads.
  • Coordinate sales efforts with team members and other departments.
  • Maintain and update IACP Board members' IACPnet accounts on an annual basis.
  • Keep accurate records of prospect accounts and lead tracking.
  • Conduct cost-benefit and needs analyses for existing and potential customers to ensure their requirements are met.
  • Establish and nurture long-term relationships with clients to encourage repeat business and referrals.
  • Represent IACP's offerings, demonstrating a thorough understanding of how our solutions align with the needs of prospective subscribers.
  • Assist with processing cancellations and new accounts within the association management system.
  • Support the Customer Service Manager as needed and serve as a backup.
  • Conduct demonstrations for prospective subscribers of the IACPnet platform.
  • Maintain effective communication with the project team, including staff members, partners, and subject matter experts, acting as a liaison to external stakeholders.
  • Ensure ongoing and effective communication with project team members.
  • Perform additional duties as assigned.

Education: Bachelor's degree in a relevant field plus two (2) years of related experience.

Required Skills and Abilities:

  • Strong analytical skills with the ability to troubleshoot issues from various perspectives.
  • Effective prioritization and time management skills.
  • Excellent writing, editing, and communication abilities.
  • Strong collaboration and teamwork skills.

Preferred Qualifications:

  • Experience in a non-profit organization, association, or criminal justice environment.
  • Familiarity with project-relevant issues and policing.
  • Experience in planning events and making logistical arrangements for individuals and groups.

Special Conditions and Work Environment: Travel may be required based on job responsibilities. Light lifting, bending, and reaching may be necessary.

Employee Benefits:

  • Medical: HMO - Free for Employee and Family (Local Employees).
  • Vision: Free for Employee.
  • Dental: Offered at a reasonable rate for Employee and Family.
  • 403B: IACP Match - up to 6% - after one year of employment.

All interested candidates must submit a cover letter and resume. The IACP requires completion of the skills section and screening questions in the application, along with your resume and cover letter. Cover letters must specify the position being applied for and the requisition number. The IACP may consider applicants for positions other than those indicated. Please note that applications received without the requested information will not be forwarded for review. The IACP is an equal opportunity employer.

Public Health Compliance: IACP mandates that all employees, regardless of remote work status, be vaccinated and boosted against COVID-19. As a prospective or new employee at the IACP, compliance with our vaccination policy is required, including reporting vaccination status and providing proof of vaccination. Exceptions may be granted for medical conditions or sincerely held religious beliefs.