Area Operations Supervisor

1 week ago


Houston, Texas, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time
Job Overview

Daikin Comfort Technologies Distribution, Inc. is in search of a dedicated and experienced individual for the role of Regional Operations Manager within our Branch Operations division. This position is essential for overseeing Branch Managers, providing essential coaching, training, and strategic direction to meet sales, customer service, profitability, and asset management objectives.

Key Responsibilities:

  • Guide and ensure compliance with company policies, safety standards, and operational procedures across all branches.
  • Address customer inquiries, complaints, and transactions effectively.
  • Conduct branch evaluations and follow up on identified deficiencies.
  • Assist in forecasting inventory requirements to maintain adequate product availability.
  • Communicate operational challenges with the District Operations Manager and Regional Manager as necessary.
  • Monitor account sales and ensure effective use of CRM systems.
  • Analyze branch Profit and Loss statements, providing direction to improve underperforming areas.
  • Collaborate with Region Manager and Territory Sales Managers to achieve overall sales targets.
  • Support sales initiatives and ensure alignment with operational goals.
  • Work with HR Business Partners to develop staffing and talent pipelines, ensuring branches are adequately staffed.
  • Coordinate training programs to ensure all employees are well-prepared for their roles.
  • Engage with corporate real estate and operations for branch relocations and layout planning.
  • Take on additional projects and responsibilities as needed to support business objectives.

Nature and Scope:

  • Aligns work with the expectations and goals set by senior management.
  • Responsible for implementing policies and procedures to achieve short-term objectives.
  • Guided by established policies and business plans, addressing moderately complex issues.
  • Provides mentorship and training to team members.
  • Authorized to make hiring and performance-related recommendations.

Qualifications:

  • Exceptional verbal and written communication abilities.
  • Strong multitasking and decision-making skills.
  • In-depth knowledge of the HVAC industry and related product lines.
  • Proven leadership and management capabilities.
  • Proficient in Microsoft Office and AS400 systems.
  • Familiarity with warehousing, inventory management, and facility lease agreements.
  • Solid understanding of sales Profit and Loss management.

Experience:

  • Over 10 years of experience in branch or sales operations.
  • At least 8 years of progressive management experience.

Education:

  • Bachelor's degree or equivalent experience.

Work Environment:

  • Ability to perform essential job functions with or without reasonable accommodations.
  • Willingness to travel as required.

All qualified applicants must be legally authorized to work in the United States without requiring employer-sponsored work authorization now or in the future.

Daikin Comfort Technologies Distribution, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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