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Guest Services Coordinator

2 months ago

Denver, Colorado, United States Halcyon Full time
Position Overview

At Halcyon, we pride ourselves on providing an exceptional experience that transcends traditional hospitality. Our unique establishment, featuring 154 thoughtfully designed rooms, combines the comfort of home with the elegance of a high-end hotel. Recognized as Denver's only AAA 4-Diamond independent hotel, we are also honored to be named one of the city's 'Best Places to Work.'

This role requires an individual who naturally enhances the atmosphere with warmth and charm. Their empathetic nature allows them to forge meaningful connections with guests, ensuring each visitor enjoys a tailored experience that encourages exploration of both our facilities and the vibrant local community.

Key Responsibilities

  • Greet guests upon arrival and facilitate room assignments.
  • Provide comprehensive information regarding the hotel, room availability, rates, and amenities during the check-in process.
  • Communicate payment options to guests and verify credit card information or collect payments upon arrival.
  • Execute all check-in and check-out procedures efficiently.
  • Address guest requests promptly and professionally.

Essential Qualities

  • Friendly and approachable demeanor.
  • Patience and understanding in addressing guest needs and inquiries.
  • Strong attention to detail.
  • Ability to respond with urgency to fulfill requests and resolve issues.
  • Capability to stand for extended periods.

As part of the Makeready collection, we offer a variety of benefits and perks for eligible team members, including flexible PTO options, comprehensive medical/dental/vision coverage, parental leave, pet insurance, a 401k plan with company matching, and a student loan repayment program, among other valuable benefits. The well-being of our team is our utmost priority.

We adhere to our Guiding Principles, which shape our collaborative work environment. Our commitment to these principles is instinctive rather than obligatory.

Halcyon and its affiliated entities are dedicated to fostering an inclusive workplace where every team member can thrive as their authentic self. We are an equal opportunity employer, committed to diversity and inclusion, and do not discriminate based on any protected status. Our focus is on building a team based on individual qualifications, experience, abilities, and job performance.