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Receptionist for Trust Automation
2 months ago
Company Overview
Trust Automation Inc. boasts over three decades of expertise in delivering tailored solutions in motors, linear drives, digital drives, and systems that cater to the distinct requirements of its clientele. Our offerings encompass a diverse range of products including motors, linear drives, digital drives, custom assemblies, and comprehensive system design and manufacturing solutions. We specialize in the design, construction, and support of control and power management systems tailored for high-stakes sectors such as defense, semiconductor, industrial automation, and medical applications.
Position Summary
The Front Desk Receptionist plays a pivotal role in enhancing the overall experience for both visitors and employees at Trust Automation. This role is essential in fostering a warm, inviting, and positive atmosphere for all individuals entering and exiting our premises. In addition to managing front desk operations, the Receptionist will provide support to the leadership and Human Resources teams, reporting directly to the VP of Human Resources while collaborating with the Culture Coordinator on various tasks.
Key Responsibilities
- Oversee correspondence management, maintain accurate records, and execute clerical duties such as filing, faxing, and photocopying.
- Greet guests warmly and assist them with inquiries or questions they may have.
- Collaborate closely with the Culture Coordinator to identify and implement services for guests and visitors.
- Issue visitor badges and assist with check-in and check-out processes for non-employee guests.
- Ensure all employees display their company-issued badges.
- Handle incoming calls, directing them to the appropriate personnel or department while adhering to the 5 Star Service Standards checklist.
- Complete the daily front desk checklist, ensuring all tasks are accomplished.
- Restock and replenish café items as per the front desk checklist schedule.
- Maintain cleanliness and organization of the café and stockroom.
- Manage mail, packages, and courier deliveries efficiently.
- Respond to visitor inquiries via phone, email, and in-person, providing relevant information.
- Maintain up-to-date visitor, employee, and department directories and logs.
- Assist in creating printed materials for the Human Resources department or events coordinated by the Culture Coordinator.
- Support the Culture Coordinator in ordering supplies for the café as needed.
- Organize the reception area in compliance with office procedures and regulations.
- Assist in decorating the office for designated holidays.
- Complete end-of-day tasks, including stocking office printers and ensuring cleanliness in conference rooms and office spaces.
- Coordinate catering setups and cleanups as directed by the Culture Coordinator.
- Work collaboratively with day porters to maintain cleanliness in high-traffic areas.
- Perform additional duties as assigned.
Qualifications
- 1-3 years of relevant experience in office support or customer service roles.
- Exceptional customer service and communication skills, both written and verbal.
- Experience working with high-profile clientele is preferred.
- Ability to adapt to various personality types.
- Proficient in multitasking and managing multiple projects simultaneously.
- Maintain a high level of discretion, diplomacy, and confidentiality.
- Quick-thinking and efficient in addressing requests and anticipating the needs of others.
- Motivated to foster a welcoming and healthy environment for both employees and guests.
- Proficient in Microsoft Excel, Outlook, and Word; experience with PowerPoint and desktop publishing tools such as Canva, Adobe Illustrator, and Affinity Design is preferred.
- Ability to hear and speak to exchange information in person or via telephone.
- Dexterity of hands and fingers to operate a computer keyboard and other office equipment.
- Visual acuity to read various materials.
- Capability to sit or stand for extended periods.
- Physical ability to lift up to 20 pounds to shoulder height.
- Agility to lift, carry, push, or pull objects as needed.
Compensation
The salary range for this position is $20.00 - $23.00 per hour.
