Business Analyst Customer Success Lead

2 weeks ago


San Francisco, California, United States Scrut Automation Full time
Job Title:
Business Analyst - Customer Success

About Scrut Automation

Scrut Automation is a leading information security and compliance monitoring platform that helps small and medium cloud-native enterprises develop and maintain a robust security posture. Our platform is designed to simplify compliance with various infosec standards such as SOC 2, ISO 27001, GDPR, and others.

With Scrut, customers can reduce their manual effort for security and compliance tasks by 70%, and gain real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, our founding team has over 15 years of combined Infosec experience.

Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East.

Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Job Overview:


As a Business Analyst - Customer Success, you will play a key role in driving Customer Success by nurturing customers in our rapidly growing business.

The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Job Responsibilities:


Own Customer Life Cycle & Account Management - from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

Onboard customers with Integration support and drive adoption of the product
Represent the voice of the customer and influence the product development roadmap
Empathise with every aspect of the customer experience, putting customer's needs first
Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk
Track programs to move towards Perfect on a scale of 10 in customer satisfaction) and to establish new capability.

Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).


Job Requirements:
Have 2-4 years of experience in Customer Success or Account Management at a SaaS company
Have experience in the cybersecurity or compliance industry
Have clear and thoughtful communication skills, with a strong critical thinking ability
Problem-solving ability and customer-centric outlook
Be comfortable with talking through technical concepts with a technical audience
Have a keen ability to multitask
Have an outstanding work ethic and know when/how to ask for help when you need it Why should this job excite you?
Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India
A high-performing action-oriented team
Immense exposure to the founders and the leadership
Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas
The competitive compensation package, benefits, and employee-friendly work culture

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