Front Desk Coordinator

3 days ago


San Luis Obispo, California, United States Trust Automation Inc Full time
Job Summary

This role is a key contributor to the success of Trust Automation Inc, responsible for creating a welcoming and positive experience for visitors and employees. The ideal candidate will provide exceptional customer service, manage correspondence, and perform various administrative tasks.

Key Responsibilities
  • Manage correspondence, maintain records, and perform clerical tasks such as filing, faxing, and photocopying
  • Welcome guests with a smile and assist them with any questions or inquiries they may have
  • Work closely with the Culture Coordinator to determine the types of services needed for guests, visitors, or groups visiting the Trust facility
  • Issue visitors badges to guests or visitors who are not Trust Automation employees and assist them with check-in and check-out procedures
  • Ensure that employees have a company-issued badge on their person
  • Answer and route phone calls to the appropriate person/department while utilizing the "5 Star Service Standards" checklist
  • Complete the front desk checklist daily with all tasks listed
  • Stock and replenish caf items at designated times indicated on the front desk checklist
  • Ensure the caf and stockroom are clean and organized
  • Properly handle mail, packages, and courier deliveries
  • Answer visitors' questions, calls, and emails, and provide them with relevant information
  • Maintain visitor, employee, and department directories and logs
  • Assist with developing printed material for the Human Resource department or events hosted by the Culture Coordinator
  • Assist the Culture Coordinator with ordering supplies for the caf when needed
  • Maintain visitor, employee, and department directories and logs
  • Organize the reception area while complying with office procedures, rules, and regulations
  • Assist the Culture Coordinator with decorating the office for designated holidays
  • Complete closing tasks such as stocking office printers with necessary materials, checking conference rooms and office space for cleanliness
  • Ensure that catering is set up and cleaned up at designated times given by the Culture Coordinator
  • Work closely with day porters to ensure that high-traffic areas are cleaned and maintained to Trust standards
  • Additional duties as assigned
Requirements
  • 1-3 years of relevant experience in office support or customer service
  • Excellent customer service and written and oral communication skills
  • Previous experience working with high-status clientele
  • Adaptable to various personal types
  • Ability to multitask and handle multiple projects at once
  • Ability to maintain a high degree of discretion, diplomacy, and confidentiality
  • Ability to think quickly and efficiently when confronted with a request and anticipate the needs of others
  • Motivated to encourage a welcoming and healthy environment for employees and guests
  • Software skills: working proficiency of Microsoft Excel, Microsoft Outlook, Microsoft Word, and experience preferred in Microsoft PowerPoint and desktop publishing
Physical Requirements
  • Hearing and speaking to exchange information in person, on the telephone, or virtually
  • Dexterity of hands, fingers, and wrist to operate a computer keyboard, calculator, or assemble/manufacture intricate items
  • Seeing to read a variety of materials
  • Sitting or standing for extended periods
  • May need physical agility to lift 20 pounds to shoulder height
  • Physical agility to lift, carry, push, or pull objects
Pay/Salary Information

The salary range for this position is $20.00-$23.00 hourly.



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