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Customer Service Representative

2 months ago

Lenexa, Kansas, United States The UPS Store #5048 Full time

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at The UPS Store #5048. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages, and operating various equipment and software.

Key Responsibilities:

  • Deliver Outstanding Customer Service: Provide world-class customer service to walk-in customers and respond to telephone inquiries in a professional and courteous manner.
  • Practice Active Listening: Continuously practice good listening skills with customers, team members, and leadership to ensure accurate understanding and resolution of customer needs.
  • Take Ownership of Customer Shipping Needs: Take ownership of the customer's shipping needs and offer viable solutions to meet their requirements.
  • Stay Up-to-Date on Products and Services: Take action to learn all product and service offerings, alternative solutions, and industry trends to provide expert advice to customers.
  • Operate Equipment and Software: Operate all equipment, software, and devices in an expert fashion and be willing to teach others.
  • Maintain a Clean and Organized Workspace: Maintain a clean, organized, and safe working environment to ensure efficient operations.
  • Perform Other Duties as Assigned: Perform other duties as assigned by management to support the team and achieve business objectives.

Requirements:

  • Education: 2-year college or high school diploma or GED required.
  • Technical Skills: Strong computer skills, including Microsoft Office and Adobe Suites.
  • Communication Skills: Outstanding phone skills, strong verbal and written communication skills, including spelling and math.
  • Experience: Experience in selling products at point-of-sale and multi-tasking in a fast-paced work environment.
  • Physical Demands: Able to lift 40+ pounds.