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Customer Service Representative

2 months ago

Lenexa, Kansas, United States City of Lenexa Full time
Job Summary

The City of Lenexa is seeking a highly motivated and customer-focused individual to join our Recreation Center team as a Front Desk Attendant. This role is responsible for providing exceptional customer service, registering individuals for Recreation Center programs, and assisting with various administrative tasks.

Key Responsibilities
  • Act as the first point of contact for the Recreation Center, providing information and assistance to visitors and callers.
  • Register individuals for Recreation Center programs, memberships, and activities, ensuring accurate and timely processing of transactions.
  • Assist with enforcing Recreation Center policies and procedures, maintaining a positive and respectful environment for customers and staff.
  • Support supervisors with special projects, including marketing materials, facility notices, and class changes.
  • Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner.
Requirements
  • At least 16 years of age at the time of employment.
  • Previous experience in a customer-service related field.
  • Ability to obtain First Aid/CPR/AED certification within 60 days of hire.
  • Desirable: At least one year of customer service experience.
What We Offer
  • Starting hourly rate of pay is $15.50 per hour.
  • Opportunity to work in a fun and dynamic environment.
  • Chance to make a positive impact on the community.