Quality Assurance Manager

2 weeks ago

Lexington, Kentucky, United States Choctaw Global Full time
Job Summary/Objective:

The Quality Assurance Manager plays a pivotal role in ensuring the integrity and compliance of logistical management and facility service maintenance operations. This position requires a proactive leader with a passion for excellence and a proven track record of success in quality management within government contracting environments.

Key Responsibilities:
  • Conduct routine inspections of standard materials to ensure compliance with quality standards.
  • Perform unscheduled maintenance inspections of unique materials, identifying any deviations from specifications.
  • Inspect systems utilized for assessing the quality of major services and deliverables, ensuring optimal functionality and precision.
  • Develop detailed documentation outlining areas to be inspected, frequency of inspections, and qualifications required for inspectors.
  • Collaborate with cross-functional teams to address quality issues and implement corrective action plans.
  • Utilize established methodologies and metrics to evaluate the cost of quality, including rework, repair, scrap, and other aspects of cost control.
  • Inspect systems used to assess quality, ensuring alignment with cost-effective practices, and contribute to overall cost control efforts.
  • Maintain accurate records of inspections, findings, and cost analysis data.
  • Develop and maintain detailed procedures for quality assurance and quality control processes, ensuring consistency and effectiveness in defect identification and prevention.
  • Utilize root cause analysis techniques to identify underlying causes of quality defects and implement corrective actions.
  • Conduct regular audits and inspections of service processes to proactively identify potential quality issues and implement preventative measures.
  • Collaborate with cross-functional teams to establish clear quality standards and specifications for services, ensuring alignment with contract requirements and industry best practices.
  • Implement statistical process control (SPC) methods to monitor service quality metrics and detect deviations from established standards, enabling timely corrective actions.
  • Provide training and support to staff members on quality control methodologies and procedures, fostering a culture of quality excellence and accountability.
  • Maintain accurate documentation of quality assurance activities, including inspection reports, corrective action plans, and performance metrics, to facilitate traceability and accountability.
  • Ensure all contractor services align with established quality standards specified in contract, including performance metrics, service level agreements (SLAs), and technical specifications.
  • Employ a systematic approach, utilizing ongoing monitoring, data analysis, and feedback mechanisms, to identify deficiencies in service quality before performance becomes unacceptable.
  • Identify areas for inspection based on risk assessment and historical performance data, conducting both scheduled and non-scheduled inspections as necessary to ensure compliance with quality standards.
  • Determine the frequency of inspections based on the criticality of services and complexity of tasks, documenting and reviewing inspection frequencies periodically for effectiveness and efficiency.
Minimum Qualifications:
  • Knowledge of Quality Management Systems, System Level Procedures, and Standard Operating Procedures (SOPs).
  • Strong understanding of quality management systems and standards.
  • Familiarity with quality assurance tools and methodologies, such as root cause analysis, statistical process control, and corrective action processes.
  • Familiarity with relevant software and tools used in logistics and quality assurance, such as ERP systems and quality management software.
  • Knowledge of government contracting regulations and procedures.
  • Ability to adapt to changing priorities and work effectively under pressure.
  • Sound decision-making abilities and the capacity to remain calm and focused under pressure.
  • Ability to notice the smallest deviations from quality standards and take appropriate action to address those deviations.
  • The capacity to analyze data, identify trends, and make data-driven decisions to improve quality processes and outcomes.
  • Strong verbal and written communication skills to effectively convey quality requirements, issues, and solutions to stakeholders at all levels.
  • Ability to lead and motivate teams to achieve quality objectives, foster a culture of continuous improvement, and ensure compliance with quality standards and regulations.
  • Ability to obtain and maintain security clearance.
  • Must be a U.S. citizen.
Required Education & Experience:
  • Non-Military Personnel: Bachelor's degree in business administration, engineering, industrial technology, or related field. Minimum of seven (7) years' experience in business administration, engineering, industrial technology, or related field.
  • Prior Military Personnel: Senior Non-Commissioned Officer (NCO) with a minimum seven (7) years' experience, or Company Grade Officer with minimum of three (3) years' experience in related field.
Preferred:
  • Senior Non-Commissioned Officer (NCO) with a minimum fifteen (15) years' experience in related field, or Company Grade Officer with minimum of five (5) years' experience in related field.
  • Minimum of ten (10) years in a leadership role.
Competencies:
  • Detail-Oriented
  • Analytical Skills
  • Problem-Solving
  • Communication Skills
  • Leadership
  • Collaboration
  • Regulatory Compliance
  • Quality Management Systems
  • Risk Management
  • Continuous Improvement
  • Customer Focus
Physical Responsibilities:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to fifty (50) pounds at time.
  • Must be able to access and navigate each department at the organization's facilities.
  • Flexibility to work a rotating schedule as needed in the event of contingencies or as directed by management.

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