Customer Support Analyst

5 days ago


Raleigh, North Carolina, United States IXL Learning Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our customer support team at IXL Learning. As a Customer Support Analyst, you will be responsible for providing exceptional support to our customers, ensuring their success with our products and services.

Key Responsibilities
  • Develop and maintain a high level of product expertise
  • Use your product expertise to identify customer needs and provide best practice use of IXL's software
  • Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
  • Troubleshoot issues and provide expert solutions and workarounds
  • Analyze and replicate software issues to assist in the creation of bug reports
  • Create and maintain product documentation for internal teams and customers
  • Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
Requirements
  • BA/BS degree required
  • Some experience in a customer-facing role in a corporate setting is preferred
  • Teaching/tutoring experience is a plus
  • Strong written and oral communication skills
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Energetic, positive person who works well independently and with a team
  • Detail-oriented and exceptionally organized
  • Quick learner who demonstrates initiative
  • Passion for improving education through technology
About IXL Learning

IXL Learning is the country's largest EdTech company, reaching millions of learners through our diverse range of products. We are committed to creating innovative products that make a real, positive difference for learners and educators. We value diversity, collaboration, and open exchange of ideas, and we are proud to promote a work environment where everyone can do their best work.



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