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The After Hours Customer Support Analyst at Intelerad Medical Systems Incorporated is a full-time, exempt position responsible for providing technical support to customers during non-conventional work hours.
Key Responsibilities- Provide real-time troubleshooting and support for Intelerad's software and products.
- Work with customers to resolve complex technical issues and configurations.
- Utilize multiple software tools to ensure rapid resolution of customer cases.
- Collaborate with internal teams to manage the case queue and escalate technical issues when necessary.
- Install and configure Intelerad's software to assist in customer deployments.
- Effective problem-solving skills with the ability to multitask.
- Self-motivated team player with strong interpersonal skills.
- Ability to function at a high level during non-conventional work hours.
- Interest in continuous improvement and learning new skill sets.
- Experience in technical customer service and SaaS software is a plus.
Intelerad Medical Systems Incorporated is a leading provider of medical imaging and analytics solutions. Our scalable platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location.
We are committed to delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.
