Senior Checkout Associate
2 weeks ago
Company Overview: Tapestry is a renowned global fashion organization established in New York in 1941. With a commitment to creativity and inclusivity, we craft exquisite products designed to empower individuality.
Role Overview: Senior Checkout Associate
The role of the Checkout Associate is essential in shaping the customer's overall experience at Tapestry. By employing exceptional service skills at the checkout area, the Associate ensures a welcoming and efficient service that is crucial for a positive shopping journey.
Key Responsibilities:
- Make a memorable first impression by greeting customers warmly and establishing eye contact.
- Engage authentically with customers to foster a genuine connection.
- Serve as a representative of the Insider Program.
Facilitate engaging conversations with customers at the checkout and while they wait in line.
Assess customer cues to identify their needs effectively.
Uphold a high standard of integrity when handling customer information, ensuring confidentiality.
Conduct end-of-shift audits in collaboration with store management.
Process returns in accordance with company policies.
Manage repair processes in partnership with management.
Label and ticket damaged or scrap returns as per policy.
Assist in the training and development of new Checkout Associates.
Report any equipment issues to management promptly.
Maintain organization and cleanliness at the checkout area.
Encourage additional purchases and promote gift card sales.
Handle cash and media accurately, adhering to company policies.
Deliver purchased products to customers in a professional manner.
Essential Attributes:
Friendly and approachable demeanor.
Positive energy and a proactive attitude.
Strong sense of ownership and accountability.
Collaborative spirit with a focus on teamwork.
Ability to remain composed under pressure.
Awareness of surroundings, including customer and employee interactions.
Comfortable using technology and open to learning new systems.
Ability to address customer inquiries and concerns effectively.
Strong multitasking and prioritization skills.
Flexibility to adapt to diverse customer needs and preferences.
Additional Qualifications:
Experience: 1-3 years of experience in a luxury retail environment is preferred, with knowledge of current fashion trends.
Education: High school diploma or equivalent; a college degree is a plus.
Technical Skills: Familiarity with cash register systems and basic computer operations.
Schedule: Availability to work a flexible schedule, including evenings and weekends, to meet business needs.
Note: This job description serves as a guideline and may not encompass all responsibilities.
Tapestry is an equal opportunity employer.
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