Customer Support Business Specialist
2 weeks ago
About Dyno Nobel
Dyno Nobel is a global leader in the commercial explosives industry, providing innovative blasting solutions and quality explosives products throughout North America, Australia, and selected customers in the Asia Pacific.
Our Culture
We value our culture, our values, our commitment to safety, and most importantly, our people. This combination makes Dyno Nobel a great place to work.
Our Business
Dyno Nobel is a subsidiary of Australian-based Incitec Pivot Limited, which has 4500 employees manufacturing and marketing industrial chemicals and fertilizer products and services to customers worldwide.
The Role
We are seeking a highly skilled Customer Support Business Specialist to provide the highest levels of internal and external customer support. This includes:
- Accurate order taking and invoicing
- Inventory movements and counts
- Processing purchase order requisitions
- Professionally analyzing and answering internal and external customer inquiries
- Assisting in extracting related reports
Responsibilities
The successful candidate will:
- Professionally assist customers with their order requirements
- Communicate with operational sites to coordinate deliveries
- Ensure customer deliveries include all contractual changes and are invoiced in a timely manner
- Professionally analyze and answer customer inquiries and provide assistance extracting related reports
- Have a basic understanding of other areas of the business and the impact each area has on one another
- Understand and maintain customer profiles to reflect customer contracts
- Maximize cash flow through timely billing of accounts receivable
- Resolve internal and external customer inquiries
- Assist operations in managing orders to ensure target days to invoice are reached
- Weekly reporting of open orders
- Ensuring customer profile binders are maintained with current quotes, POs, accounts, sales orgs, and procedures
- Be knowledgeable of customer quotes and contracts; ensuring accurate billing
- Document details of corrections and additional charges to simplify AR responsibilities
- Responsible for monthly site inventories and assist with controlling SLOB for target inventory turns
- Assist sites with goods receipts and issues, open POs, and transfers for accurate SAP data
Requirements
The ideal candidate will have:
- A high school diploma or equivalency
- A combination of education and/or two years of related work experience in a mid-to-large-sized organization
- Previous customer service experience with the ability to develop strong customer relationships
- Eager to learn and grow on a team that values feedback and continuous learning
- Experience using ERP business systems, SAP preferred
- Computer literacy in Microsoft products such as Microsoft 365, Teams, Word, Excel, etc.
- Professional verbal and written communication skills
- Ability to multitask and have strong organization skills
- Positive attitude, friendly demeanor, and a team player
What We Offer
We offer:
- 3 weeks paid vacation + 11 paid holidays + PTO days
- Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available
- Up to a 4% 401k match PLUS additional company contribution from 1% to 5% based on years of service
- Generous tuition reimbursement program
- Generous paid parental leave
- Friendly and supportive coworkers
- Zero Harm for Everyone Everywhere
- Value People Respect, Recognize & Reward
- Think Customer. Everyone. Every day
- Treat the Business as our Own
- Care for the Community & our Environment
- Challenge & Improve the Status Quo
- Deliver on our Promises
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