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Customer Support Specialist
2 months ago
Job Summary
Rubiko is seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a Swedish Language Support Agent, you will be responsible for providing exceptional support to our clients in the iGaming industry.
Key Responsibilities:
- Communicate with customers via various channels to resolve their queries and concerns.
- Provide expert support on gaming, financial, technical, and other related issues.
- Guide customers through our services and products, ensuring a seamless user experience.
- Collaborate with team members to maintain a high-performance work culture and excellent customer satisfaction.
- Report internally to team leads and business partners on market status and customer cases.
Requirements:
- Previous experience in customer support is an advantage.
- IGaming knowledge is not mandatory, but our in-house learning program will provide the necessary training.
- Native Swedish language skills (verbal and written) are mandatory.
- Excellent written and verbal communication skills.
- Ability to work well under pressure and navigate multiple online platforms.
- Eager to learn and adapt to new updates and information in a fast-paced industry.
- Flexibility to work rotation shifts and some weekends.
Benefits:
- Remote work and allowance.
- E-Learning professional development program.
- Sports memberships.
- Competitive fixed salary + commissions + bonuses.
- Assistance to obtain NIE and SS number for relocating to Spain.
About Rubiko:
We believe that well-being is a priority in everyone's life. To support our employees' work-life balance, Rubiko offers a yearly wellness bonus to use for a mind, body, or spiritual practice. We prioritize our employees' well-being and offer a relocation package for those who wish to be based in Barcelona.