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Customer Support Specialist

2 months ago


Nashville, Tennessee, United States rubiko Full time

Job Summary

Rubiko is seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a Swedish Language Support Agent, you will be responsible for providing exceptional support to our clients in the iGaming industry.

Key Responsibilities:

  • Communicate with customers via various channels to resolve their queries and concerns.
  • Provide expert support on gaming, financial, technical, and other related issues.
  • Guide customers through our services and products, ensuring a seamless user experience.
  • Collaborate with team members to maintain a high-performance work culture and excellent customer satisfaction.
  • Report internally to team leads and business partners on market status and customer cases.

Requirements:

  • Previous experience in customer support is an advantage.
  • IGaming knowledge is not mandatory, but our in-house learning program will provide the necessary training.
  • Native Swedish language skills (verbal and written) are mandatory.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure and navigate multiple online platforms.
  • Eager to learn and adapt to new updates and information in a fast-paced industry.
  • Flexibility to work rotation shifts and some weekends.

Benefits:

  • Remote work and allowance.
  • E-Learning professional development program.
  • Sports memberships.
  • Competitive fixed salary + commissions + bonuses.
  • Assistance to obtain NIE and SS number for relocating to Spain.

About Rubiko:

We believe that well-being is a priority in everyone's life. To support our employees' work-life balance, Rubiko offers a yearly wellness bonus to use for a mind, body, or spiritual practice. We prioritize our employees' well-being and offer a relocation package for those who wish to be based in Barcelona.