Customer Support Specialist

2 weeks ago


Nashville, Tennessee, United States Genesco Full time

Position Overview:
As a Customer Support Specialist, your primary role will involve managing incoming communications via chat and email from our valued customers regarding their orders.

Key Responsibilities:
- Respond to inquiries related to order placement, tracking, modifications, and cancellations.
- Provide comprehensive knowledge about our website and product offerings to assist customers effectively.

Skills and Qualifications:
- Excellent communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Strong problem-solving abilities.



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