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Customer Support Business Specialist

2 months ago

Nashville, Tennessee, United States Dyno Nobel Full time
About the Role

We are seeking a highly skilled Customer Support Business Specialist to join our team at Dyno Nobel. As a key member of our organization, you will be responsible for providing exceptional internal and external customer support.

Key Responsibilities
  • Provide accurate order taking, invoicing, and inventory management services to internal and external customers.
  • Process purchase order requisitions and other related tasks with high accuracy and efficiency.
  • Analyze and respond to customer inquiries in a professional and timely manner.
  • Assist in extracting related reports and maintaining customer profiles to reflect contractual changes.
  • Maximize cash flow through timely billing of accounts receivable and resolve internal and external customer inquiries.
  • Assist operations in managing orders to ensure target days to invoice are reached.
  • Perform weekly reporting of open orders and work with internal customers for punctual billing.
  • Ensure customer profile binders are maintained with current quotes, POs, accounts, sales orgs, and procedures.
  • Be knowledgeable of customer quotes and contracts to ensure accurate billing.
  • Document details of corrections and additional charges to simplify AR responsibilities.
  • Responsible for monthly site inventories and assist with controlling SLOB for target inventory turns.
  • Assist sites with goods receipts and issues, open POs, and transfers for accurate SAP data.
Requirements
  • High school diploma or equivalency preferred.
  • A combination of education and/or two years of related work experience in a mid to large-sized organization.
  • Previous customer service experience with the ability to develop strong customer relationships.
  • Eager to learn and grow on a team that values feedback and continuous learning.
  • Experience using ERP (Enterprise Resource Planning) business systems, SAP preferred.
  • Computer literacy in Microsoft products such as; Microsoft 365, Teams, Word, Excel, etc.
  • Professional verbal and written communication skills.
  • Ability to multitask, and have strong organization skills.
  • Positive attitude, friendly demeanor, and a team player.
What We Offer
  • 3 weeks paid vacation + 11 paid holidays + PTO days.
  • Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available.
  • Up to a 4% 401k match PLUS additional company contribution from 1% to 5% based on years of service.
  • Generous tuition reimbursement program.
  • Generous paid parental leave.
  • Friendly and supportive coworkers.
  • Zero Harm for Everyone Everywhere.
  • Value People Respect, Recognize & Reward.
  • Think Customer. Everyone. Every day.
  • Treat the Business as our Own.
  • Care for the Community & our Environment.
  • Challenge & Improve the Status Quo.
  • Deliver on our Promises.