Customer Support Specialist

2 weeks ago


Nashville, Tennessee, United States Genesco Full time

Position Overview:
As a Customer Support Specialist, your primary responsibility will be to handle incoming inquiries from our valued customers regarding their orders. This includes assisting with placing, tracking, modifying, and canceling orders.

Key Responsibilities:
- Provide expert knowledge about our website and products to enhance customer experience.
- Address customer concerns with professionalism and empathy.
- Ensure timely and accurate responses to all customer interactions.

Qualifications:
- Strong communication skills and a passion for customer service.
- Ability to work in a fast-paced environment while maintaining attention to detail.



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