Hotel Front Desk Representative
6 days ago
At Osage Casino, we're committed to delivering exceptional guest experiences. As a Front Desk Agent, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.
We're looking for an enthusiastic and customer-focused individual to join our team. If you have a passion for providing top-notch service and are skilled at resolving issues efficiently, we'd love to hear from you
The ideal candidate will possess excellent communication skills, be proficient in using hotel software, and demonstrate a strong ability to work effectively in a fast-paced environment. They will also be able to maintain confidentiality, work well under pressure, and provide administrative support to management and staff.
With a focus on delivering exceptional customer service, this role requires the ability to remain calm and composed under challenging situations while maintaining a positive attitude. We offer competitive pay of approximately $12-$15 per hour, depending on experience, along with opportunities for professional growth and development.
As a member of our front desk team, you'll have the opportunity to make a real impact on our guests' experiences. If you're passionate about delivering world-class service, apply now to take your career to the next level
Responsibilities
* Register guests, collect payment, and manage guest accounts
* Provide quotes and upsell rooms to increase revenue
* Ensure accurate charge application and resolve any guest disputes
* Offer telephone answering services, deliver mail, and respond to guest inquiries
* Maintain cash handling procedures and ensure accurate accounting
* Support management and staff with administrative tasks
* Greet guests warmly and provide exceptional customer service
* Meet company grooming standards and present yourself professionally
Requirements
* 18 years or older
* One year of customer service experience and cash handling
* Ability to obtain ABLE liquor license
* Hotel experience preferred
* Must pass pre-employment drug screening and obtain an Osage Nation gaming license
* Valid Driver's License required
* Proof of eligibility to work in the United States needed
Working Conditions
* Work in an office and hotel setting
* Evening and weekend shifts may be required
Approximate salary: $40,000 - $50,000 per year.
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