Front Desk Representative
1 day ago
Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The National Autograph Collection. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling registration and check-out processes, and promoting hotel services and amenities.
About the Role:
- You will greet and accommodate guests warmly and courteously, ensuring a positive first impression of our hotel.
- You will oversee the guest registration and check-out process, ensuring accuracy and efficiency.
- You will promote hotel services and amenities, providing helpful information and recommendations to guests.
Responsibilities:
- Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention.
- Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
- Register guests efficiently and pleasantly, setting up accurate accounts according to their preferences.
- Accommodate room changes expediently, ensuring a high level of guest satisfaction.
- Ensure a high level of knowledge of the hotel, including rates, promotions, room types, layouts, and services.
- Acquaint guests with city attractions, community events, and nearby areas of interest.
- Help resolve guest issues and respond to special requests, implementing an appropriate service recovery response when necessary.
Requirements:
- You must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment.
- You should be able to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
- You should possess strong customer-relation skills with a total commitment to guest satisfaction.
- You should have previous cashier experience and basic accounting skills.
- You should be able to work quickly and thoroughly when under pressure.
Benefits:
The salary for this role is estimated to be between $15.50 - $16.00 per hour, depending on experience. Benefits include competitive pay, opportunities for career advancement, and a dynamic work environment.
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