Front Desk Representative

1 day ago


Oklahoma City, Oklahoma, United States The National Autograph Collection Full time

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The National Autograph Collection. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling registration and check-out processes, and promoting hotel services and amenities.

About the Role:

  • You will greet and accommodate guests warmly and courteously, ensuring a positive first impression of our hotel.
  • You will oversee the guest registration and check-out process, ensuring accuracy and efficiency.
  • You will promote hotel services and amenities, providing helpful information and recommendations to guests.

Responsibilities:

  1. Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention.
  2. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
  3. Register guests efficiently and pleasantly, setting up accurate accounts according to their preferences.
  4. Accommodate room changes expediently, ensuring a high level of guest satisfaction.
  5. Ensure a high level of knowledge of the hotel, including rates, promotions, room types, layouts, and services.
  6. Acquaint guests with city attractions, community events, and nearby areas of interest.
  7. Help resolve guest issues and respond to special requests, implementing an appropriate service recovery response when necessary.

Requirements:

  • You must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment.
  • You should be able to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
  • You should possess strong customer-relation skills with a total commitment to guest satisfaction.
  • You should have previous cashier experience and basic accounting skills.
  • You should be able to work quickly and thoroughly when under pressure.

Benefits:
The salary for this role is estimated to be between $15.50 - $16.00 per hour, depending on experience. Benefits include competitive pay, opportunities for career advancement, and a dynamic work environment.



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