Technical Support Specialist
2 days ago
We are seeking a highly motivated and detail-oriented Technical Support Analyst to join our team at Tier4 Group. As a Technical Support Analyst, you will be responsible for providing exceptional technical support to our clients, troubleshooting complex technical issues, and delivering outstanding customer service.
Key Responsibilities:
* Provide technical support to clients via phone, email, and chat
* Troubleshoot complex technical issues with hardware, software, and connectivity
* Collaborate with internal teams to resolve technical issues
* Develop and maintain technical knowledge and skills to stay up-to-date with industry trends
* Meet or exceed performance metrics and key performance indicators (KPIs)
Requirements:
* Associate degree or equivalent work experience
* High School Diploma or GED required
* Ability to type 50+ words per minute without auxiliary aids and services
* Experience with MS Office and Outlook
* Background in a multi-channel environment
* Advanced knowledge in computer, mobile device hardware, and software troubleshooting
What We Offer:
* Competitive rates and benefits
* Opportunity to work with a Fortune 100 company
* Paid training program with the potential to convert to full-time
Interview Process:
* 1-hour video interview
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