Technical Support Specialist
3 days ago
We are seeking a highly skilled Technical Support Analyst to join our team at Tier4 Group. As a Technical Support Analyst, you will be responsible for providing technical support to our clients via phone and chat interactions.
Key Responsibilities:- Provide technical support for hardware, software, and connectivity issues
- Utilize remote access software to troubleshoot and resolve technical issues
- Work with clients to identify and resolve technical issues in a timely and efficient manner
- Meet or exceed key performance indicators (KPIs) for first contact resolution, quality, and customer service
- Associate degree or equivalent work experience
- High School Diploma or GED required
- Ability to type 50+ words per minute without auxiliary aids and services
- Experience with MS Office and Outlook
- Background in a multi-channel environment
An initial training period of 7 weeks is required, with hours from 8:00 AM to 4:30 PM, Monday through Friday. Permanent shifts will begin upon completion of training.
What We Offer:- Competitive rates
- Benefits
- Opportunity to work with a Fortune 100 company
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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